Customer care - learner

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Purpose

Process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines. Act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.

Core Responsibilities

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
• Provide support for assigned customers and affiliates to meet order requirements
• Day to day communication with customers, operations and sales
• Ensure Coca Cola order and samples processes are adhered to at all times
• Interpret and analyse client schedules and prioritise orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
• Coordinate with planning on information relating to demand planning and stock positions
• Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
• Provide coverage and support accounts for other team members as necessary
• Properly identify the right communication method based on the sense of urgency and issue
• Knows how to diffuse a difficult situation and get resolution with the customers
• Identify opportunities for improvements in customer care

Academic Background

• High School or Secondary Education
• Associate or University Degree Preferred

Professional Experience

• 1-2 years in customer facing role, industry experience preferred

Technical Skills

• Interpersonal and Communication Skills
• Proven Success in Customer Relationship Management
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Microsoft Office Expertise
• Basic negotiation skills
• Understanding of Incoterms and Shipping Terminology

Language Skills: English and other language(s) as required

Preference will be given to candidates in line with Employment Equity Targets. At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. We value the different perspectives that come from diverse cultures, backgrounds, and experiences. Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow. Every essence of you enriches our world. Join us in making a difference together.