Job Description

Etihad Cargo is a transforming business. As the cargo division of Etihad Aviation Group, we provide fast and reliable cargo and air freighter solutions around the world. We're proud to be the air cargo partner of choice. As such, we are seeking talented and committed individuals, who are driven by a desire to deliver a world-class product and exceptional service. We are pleased to announce an opportunity for a Sales Officer - based in Nairobi or Johannesburg. In this role you will add significant value and lead, guide and direct the area through effective management of Etihad appointed CSP team in line with the Cargo Commercial and operational strategy to maximize results for the Central region. You will performance Manage the effective achievement of objectives by setting Service Level KPI for CSP team, developing and motivating the CSP to maximize individual and collective performance. You will drive continuous performance management and coaching to improve performance. You will comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment.

Accountabilities:

• Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
• Lead, manage, and coordinate the team to achieve agreed-upon targets according to the defined strategy and budget expectations.
• Develop, implement, and execute strong country, area, and account plans to maximize Etihad Cargo's revenue, load factor, yield, and product mix.
• Lead, develop, manage and maintain a portfolio of customer contracts following Etihad Cargo's segmentation model and commercial strategy.
• Develop, maintain, and steer customer relationships, including global key accounts (where the key account structure requires), regional key accounts, and local accounts at all levels.
• Collect, organize, provide feedback to HQ, and proactively act based on market intelligence. Identify opportunities and potential obstacles and plan strategies to overcome any resistance.
• Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
• Participate in the budgeting process. Ensure no financial bad debt and full compliance with CASS when applicable.
• Drive implementation of iCargo, self-service solutions, direct booking capabilities and E-Airway Bill.
• Cooperate with the GHA/Cargo Terminal to supply quality service to customers and comply with the EY.

Qualifications

• Educated with a minimum bachelor’s degree or equivalent
• Minimum 5 years commercial experience within Cargo
• Extensive experience in the market with strong customer knowledge
• Fluent English - written and spoken is essential
• Strong cargo commercial experience.
• Basic Knowledge and experience with GHA/warehouse handling.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.