DEADLINE FOR APPLICATIONS

9 September 2026-23:59-GMT+03:00 Arabian Standard Time (Aden)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

GENERAL INFORMATION

JOB TITLE: IT Associate (ETC)

TYPE OF CONTRACT/LEVEL: Service Contract SC6

SUPERVISOR: Information Technology Officer

UNIT/DIVISION: Information Technology

DUTY STATION (City, Country): Aden, Yemen

DURATION: 12 Months

ORGANIZATIONAL CONTEXT:

These jobs are part of Global Headquarters (GHQ) and/or Country Offices (COs). They report to the Director, Chief, Information Technology Officer or designate. At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

To coordinate the effective delivery of Logistics Telecommunications Cluster (LTC) services as a provider of last resort, facilitate inter-agency services on demand, and support the unit’s digital transformation activities in close coordination with relevant business units to improve processes and service delivery.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Plan, assess, establish, relocate, maintain and support LTC sites and related services in line with humanitarian operational requirements, field priorities and applicable technical standards.
• Coordinate the installation, maintenance and delivery of LTC services at supported locations, ensuring efficient resource utilization, compliance with standard operating procedures and timely resolution of operational issues.
• Liaise with LTC partners, service providers and relevant operational stakeholders to support coordinated service delivery, identify training needs, facilitate information sharing and contribute to partner engagement.
• Support LTC project coordination, reporting, procurement, funding inputs and information-management activities, including meeting support, action-point follow-up, hub-level data consolidation and preparation of operational updates.
• Assist in coordinating digital transformation initiatives across the Yemen CO and field offices, identifying opportunities to streamline manual processes and improve service delivery through fit-for-purpose digital solutions and automation.
• Engage with business units to map existing processes, document requirements, identify bottlenecks and propose simplified, standardized and automated workflows that improve efficiency, transparency and accountability.
• Support the configuration, development and integration of digital platforms, applications and automation solutions that enable secure, efficient and user-focused business operations.
• Assist in testing, deploying and monitoring digital and automated solutions, using performance data and user feedback to identify issues, assessing benefits and recommending corrective actions and enhancements.
• Support the application of WFP standards, policies, procedures and security controls to digital transformation and process automation initiatives, including access management, data protection, system resilience, documentation and corporate compliance.
• Support change management, user training and capacity-building activities by preparing guidance materials, facilitating user acceptance and promoting effective adoption of digital tools and automated business processes.
• Coordinate with business units, technical teams, service providers and other stakeholders throughout the automation lifecycle to validate requirements, facilitate solution design and testing, manage dependencies and align deliverables with operational needs.
• Support continuity planning for critical digital solutions and automated business processes, including data availability, backup arrangements, recovery procedures and rapid restoration during operational disruptions.
• Assist the Digital Transformation Officer in prioritizing automation opportunities; redesigning workflows; developing, testing and deploying fit-for-purpose solutions; and maintaining process documentation, performance indicators and improvement plan to demonstrate measurable business value.

STANDARD MINIMUM ACADEMICS QUALIFICATIONS:

Education:

Completion of secondary education, post-secondary certificate or diploma in Information Technology, Computer, Science, Telecommunications, Information Systems, or related fields.

Experience:

Minimum 6 years of experience, composed of a minimum of 4 years in IT operations, technical support, networking, telecommunications, or systems administration and 2 years in any related field.

Has experience analysing service management results and development service enhancement recommendations.

Has participated in business process re-engineering efforts and identified service management improvements.

Has experience participating in country office procurement/budgeting process.

Adequate knowledge and practical use of the EasyVista Service Desk tool is desirable.

Language:

English-Arabic.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.