Job Summary

A non-exempt position that performs diversified office-clerical duties as well as interacts and maintains efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available.
• Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.
• Answers telephone, relays messages, and provides information when necessary.
• Maintains files and assists in establishing office systems.
• Orders office supplies.
• Operates related office equipment.
• Attends meetings, takes and distributes minutes.
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor.
• Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene.
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
• Collaborates and communicates with the health care team.
• Completes annual mandatory requirements including Occupational Health Requirements.
• Attends mandatory in-services.
• Participates as a member of the patient care team and responsible for participating in daily huddles and regular schedule practice team meetings.
• Utilizes cost containment practices.
• May prepare and maintain various statistical data.
• Performs all other duties as assigned.

Qualifications

• High School Required or GED.
• Less than 1 year Previous patient relations experience required.
• Less than 1 year General office experience Required.
• Less than 1 year Previous physician practice patient experience Preferred.
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred. (Low proficiency)