Job Title: Workplace Experience Ambassador

Job Description

The Workplace Experience Ambassador is responsible for creating a welcoming, hospitality-focused workplace environment and delivering an exceptional experience for employees and guests. This client-facing role combines outstanding customer service, strong people skills, and operational excellence to implement and support the workplace experience program across a portfolio of properties. The ambassador serves as the primary point of contact for workplace services, partners closely with service providers, and helps ensure that all soft services and office amenities operate smoothly and consistently.

Responsibilities

• Serve as the initial point of contact for employee inquiries, issues, troubleshooting, and feedback related to workplace services, with a primary focus on enhancing the care and comfort of employees and guests.
• Execute ambassador services in alignment with service level agreements, standard processes, professional brand image, and all applicable local laws, rules, and regulations.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics, and to support flawless execution and stable service delivery.
• Support data collection, analysis, and reporting to ensure workplace experience initiatives align with the clients goals and objectives.
• Continuously strive to improve experience service performance and contribute to the enhancement of overall workplace satisfaction.
• Achieve and exceed individual, team, and client performance goals and objectives.
• Collaborate closely with the broader account team in the delivery of Experience Services across facility management, engineering, transactions, projects, and other business lines.
• Assist with third-party vendor and service partner relationships to maximize service delivery quality and consistency.
• Deliver intuitive, proactive service by anticipating needs or concerns and consistently working to exceed expectations.
• Build meaningful, lasting relationships with employees and guests, representing workplace culture and values in daily interactions.
• Maintain a strong, visible presence in the workplace by supporting phone reception, welcoming employees at reception or employee entrances, and regularly walking floors to ensure workspaces, offices, desks, conference rooms, mailrooms, and pantries are stocked and well maintained.
• Receive, respond to, and follow up on all workplace-related requests or issues within one day of receipt, ensuring questions and requests are fully addressed.
• Identify potential risks related to privacy, security, or operations and escalate appropriately to prevent incidents or disruptions.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and participating in the development of new tools, process enhancements, and service delivery efficiencies.
• Provide assistance and flexibility for client events as needed to support flawless event delivery.
• Serve as a training center and event concierge, managing conference room bookings and resolving scheduling conflicts as they arise.
• Provide administrative and operational excellence for soft services and workplace programs.
• Perform additional job duties and support special projects as requested.

Essential Skills

• Bachelors degree or equivalent education.
• 13 years of prior relevant experience in hospitality, facility or property management operations, workplace experience coordination, or large office environment support.
• At least 2 years of experience as a workplace experience coordinator or in a closely related role.
• Knowledge of commercial real estate, property management, or large office operations is preferred.
• Proficiency in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, OneNote, and Outlook.
• Exceptional customer service skills with a strong passion for hospitality and guest experience.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Strong interpersonal skills with a proven track record of excellent internal and external customer service.
• Ability to work independently with effective prioritization and time management skills.
• Ability to work effectively with diverse teams, demonstrating respectful, cooperative, and accountable behavior whether leading or supporting.
• Excellent verbal and written communication skills with the ability to communicate clearly and professionally.
• Strong organizational skills and process management capabilities.
• Ability to quickly adapt to new devices, technologies, and applications.

Additional Skills & Qualifications

• Experience in hospitality, workplace experience, facility management, or property management within a large office environment.
• Background in customer service and administrative support with a focus on maintaining operations and service standards.
• Experience working in or supporting commercial real estate environments is an advantage.
• Experience with major corporate real estate or facilities services firms is considered a strong plus.
• Demonstrated ability to build and maintain positive relationships with employees, guests, vendors, and service partners.
• Comfort working in a highly visible, client-facing role with a strong emphasis on professionalism and service excellence.
• Interest in continuous improvement, innovation, and adopting best practices in workplace experience and soft services delivery.

Work Environment

This role is based onsite in a large office environment in Burlington, MA, with standard weekday hours from Monday to Friday, 8:00 AM to 5:00 PM. The ambassador works within a professional corporate setting that includes offices, desks, conference rooms, mailrooms, and pantries, ensuring these spaces are stocked, orderly, and welcoming. The position requires regular walking of floors, visible engagement at reception and employee entrances, and close collaboration with facility management, engineering, project teams, and external service partners. The work involves extensive use of Microsoft Office Suite and collaboration tools such as Teams, as well as other workplace technologies and applications. Open parking is available at no charge. Interviews for this role are conducted virtually in two rounds. The environment emphasizes hospitality, professionalism, collaboration, and continuous improvement, with an expectation of neat, professional attire appropriate for a client-facing corporate workplace.

Job Type & Location

This is a Contract position based out of Burlington, MA.

Pay and Benefits

The pay range for this position is $35.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 24, 2026.

Workplace Type

This is a fully onsite position in Burlington, MA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.