Wealth ops processor - new accounts

The role of Wealth Management – Wealth Ops Processor allows experienced Wealth Ops processing colleagues the opportunity to broaden their knowledge of the industry through close partnership with other Operations departments. Candidates will be cross trained in other Wealth Operations functions. With a more versatile skill set, Wealth Ops Sr. Processors provide additional Operational support on more complex cases and inquiries.

Primary responsibilities include:

• Processing account opening/account maintenance functions
• Incoming returned mail handling
• Review documentation to determine the paperwork and information is in good order
• Ensuring prompt, accurate and timely resolution of all requests and inquiries, including phone correspondence
• Reach out to field advisors and/or clients for clarifications as needed
• Gain deeper knowledge and understanding of Wealth Management Investment products (Stocks, Bonds, Mutual Funds, Annuities) to handle customer inquiries with increasing complexity

Minimum Requirements:

• Minimum of 1 year or more of bank/financial services customer service-related experience.
• Demonstrated work history of strong attention to detail.
• Demonstrated strong interpersonal, verbal, and written communication skills.
• Proven ability for positive and customer-focused mindset.
• Proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills.
• Proven ability to successfully analyze, problem solve and make decisions independently.
• Possess goal oriented professional approach with an interest in Wealth Management and Investment Products.
• Completed high school degree or GED equivalent.

Preferred Requirements:

• Securities Licenses such as SIE, Series 7 or Series 63.
• Demonstrated successful stable work history.
• Completed associates and/or bachelors college degree.

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule:
• M-F: 8:30 AM ET - 5:00 PM ET; Occasional OT Optional
• 100% in office. Once fully trained and performing at high level potential for 1-day WFH every week.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.