Valet Guest Service Manager

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Position Summary

The Valet Account Manager oversees the daily operations of an assigned hospitality property or parking location. This position is responsible for delivering exceptional client and guest service, supervising employees, managing schedules and labor expenses, monitoring financial performance, maintaining safe operations, and supporting valet services when operationally necessary.

Essential Duties and Responsibilities

• Client Relationship Management
• Operational Management
• Financial and Administrative Responsibilities
• Employee Leadership and Development
• Communication and Reporting
• Safety and Compliance
• Additional Responsibilities

Qualifications

High school diploma or equivalent required. At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred.