JOB SUMMARY

Position Summary-Universal Bankers are instrumental in providing exceptional customer service to Catalyst Bank's clients. They ensure our clients are serviced professionally and timely by effectively transitioning between a Teller and Banker role. They are knowledgeable about all product offerings and always ready to greet the next customer with a smile.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Evaluate customers' financial needs, provide banking solutions, and refer clients to the appropriate branch officer as needed.
• Clearly explain product and service benefits, requirements, restrictions, and other related product information to clients and bank employees.
• Manage customer accounts including opening and closing accounts and performing ongoing maintenance.
• Possess knowledge of policy, procedure, and processes for all consumer lending products.
• Efficiently run teller transactions, manage a cashbox, and assist in branch operations.
• Deliver outstanding customer service.
• Attend seminars and meetings as requested by Branch Manager.
• Travel to any branch location for support as requested by management.
• Assist in any special projects or other assignments as requested by Branch Manager.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent.
• Minimum two (2) years' experience in retail banking or financial sales.
• Knowledge of banking software, technology, rules and regulations.
• Excellent written and verbal communication and interpersonal skills.
• Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook.
• Dedication to meeting the expectations and requirements of internal and external customers, use feedback for continuous improvement, and develop and maintain effective relationships.
• Willingness to attend training seminars and meetings outside normal working hours.
• The ability to maintain a professional, courteous demeanor even under high-pressure circumstances.
• Ability to adhere to Dodd Frank/Truth in Lending and all other banking regulations.

Benefits

• Competitive salary
• 401(k)
• Employee Stock Ownership Plan
• Health/Dental/Vision insurance
• Bank paid Life Insurance
• Paid Holidays
• Paid time off
• Opportunity for advancement

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee could occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Must have flexibility to deal with changing work hours and locations as needed. The noise level in the work environment is usually low to moderate.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The Bank is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Compensation

$35,000.00 - $45,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Catalyst Bank, our core values form the foundation of our operations. They define who we are and how we serve our customers with truth, humility, and a commitment to excellence. These values ensure that every interaction reflects our dedication to delivering exceptional service and building lasting connections.