Job Description Summary

The Hollings Cancer Center (HCC) IT Supervisor provides direction in the use of information technology and has a mastery of IT theories, principles, concepts, and standards sufficient to advise other IT experts and members of management throughout the agency on a variety of situations and issues. The IT Supervisor provides advanced technical consulting for enterprise applications, operating systems, endpoints, and peripheral devices including installation, maintenance, upgrades, troubleshooting, problem resolution, acquisition, and replacement.

Responsibilities:

• 25% IT Coordinator Supervision
  • Supervise HCC IT Coordinator (ITC) staff in providing technology support for HCC Administration, the Clinical Trials Office, and HCC members.
  • Work with IT Director to support strategic leadership for ITC operations, including new equipment rollouts, technology procurement planning, and coordination of technology support for office relocations across all HCC divisions.
  • Oversee the development of user training materials, SOPs, and “how-to” documentation to promote self-service and enhance staff technology proficiency.
  • Ensure accurate inventory management and asset tagging for all technology procured and distributed by the HCC IT team.
  • Maintain customer service performance expectations to ensure high-quality support and responsiveness.
  • Develop, implement, and oversee customer support policies, procedures, and service standards to drive consistency and operational excellence.
• 25% Event Supervision
  • In collaboration with the ITC and IT Director, provide technical support to meetings and events as requested by HCC directors, administration, staff, or outside users.
  • Ensure the smooth operation of presentations and training environments by ensuring coverage, assisting with setup, troubleshooting and live support to include moderation.
  • Support the systems and teams responsible for the running of National Cancer Institute (NCI) Cancer Center Support Grant (CCSG) Site visits, HCC External Scientific Advisory Board (ESAB) visits, VIP events and other Hollings sponsored meetings and events.
  • Coordinates the technology needs for large meetings, symposiums, retreats, and special events by recommending IT solutions, ordering and transporting equipment, setting up audiovisual and computer equipment, providing on-site technical support, and ensuring successful event execution.
• 20% Customer Support
  • Provides exceptional customer service and technical support to faculty, staff, researchers, and administrative departments by ensuring timely resolution of IT issues.
  • Provide comprehensive technical support for desktop and mobile computing environments by installing, configuring, maintaining, and troubleshooting hardware and software systems.
  • Diagnose and resolve technical issues related to computers, printers, networks, and software applications.
• 15% Strategic Planning and Governance
  • Coordinates Governance, Risk, and Compliance (GRC) requests submitted by HCC users and staff.
  • Work with IT Director to implement industry best practices and oversee the implementation, communication, and training related to new IT policies and guidance.
• 10% IT Compliance
  • Serve as the primary liaison with MUSC Information Solutions to coordinate and support all HCC technology needs.
  • Maintain comprehensive knowledge of University and institutional policies and procedures to ensure full compliance.
• 5% Additional duties as assigned

Minimum Requirements:

An associate's degree with three years experience in computer operations or a related data processing field. Relevant experience may be substituted for required degree on a year-for-year basis.

Physical Requirements:

(Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to bend at the waist. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to hear and/or understand conversations. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.

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