Job Description Summary

Directs the Division of Gastroenterology & Hepatology’s patient access, provider scheduling, clinical deployment, ambulatory and inpatient operations, clinical outreach agreements, and clinical space programs. Serves as the Division’s QGenda scheduling manager and primary program contact; evaluates performance; identifies and implements improvements to policies, procedures, and workflows; supports new program development; and provides strategic guidance and updates to faculty, staff, institutional partners, and leadership.

Operating with substantial autonomy in a dynamic environment, this position leads clinical operations, strategic access management, human resources, and executive administration. It also provides or supervises executive-level support for the Division Director, Division Administrator, ICCE Chief for Digestive Health, and assigned faculty to optimize workflows and reduce administrative demands on leadership. The role requires exceptional communication, organization, customer service, attention to detail, professional judgment, and initiative. The incumbent collaborates with divisional faculty and staff, Digestive Health ICCE leadership, the VA, referring providers, and other partners while consistently representing the Division professionally.

This position reports directly to the Division Administrator and has a matrix reporting relationship to the Director of the Division of Gastroenterology & Hepatology.

Job Duties:

• 30% - Strategic Access Management for Division Ambulatory Operations: Reviews patient-access performance and new- and return-patient availability for all Division faculty and APPs. Uses available tools and data to identify barriers and expand access through template changes, online scheduling, EPIC block switches, and other approved mechanisms in partnership with the Division Administrator.
• 30% - Personnel, Office Management, and Leadership Support: Leads the Division’s Administrative Coordinator team, including work assignments, performance monitoring, annual reviews, time-off approvals, delegation, and oversight of timely, effective faculty support.
• 15% - QGenda Management: Serves as the Division’s QGenda Administrator, primary point of contact, and subject-matter expert, ensuring the platform accurately reflects inpatient, outpatient, VA, and other clinical services.
• 10% - Space Analysis, Utilization, and Management: Manages the Division of Gastroenterology and Hepatology’s ambulatory-space footprint, including Ambulatory Space Committee requests for new and continuing providers and annual budget-cycle space requests.
• 10% - Clinical Provider Onboarding: Coordinates recruitment, onboarding, and ongoing employment-related requirements for divisional faculty, APPs, and staff.
• 5% - Communication and Other Duties: Communicates program and patient-access information clearly, concisely, professionally, and promptly through email, meetings, and other business channels.

Additional Job Description

Minimum Requirements: A bachelor's degree and three years relevant program experience.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Frequent) Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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