Position Overview

We are seeking an experienced and dependable Front Office Manager to oversee daily front office operations and ensure an exceptional guest experience at our hospitality property in Mount Washington, NH. The ideal candidate will have strong leadership skills, extensive hotel front office experience, and hands-on knowledge of InforHMS and Alice systems. The candidate must be comfortable managing front desk operations, leading a team, and coordinating with other departments to maintain smooth hotel operations.

Key Responsibilities

• Oversee daily front office operations, including front desk services, guest relations, reservations, and room assignments.
• Lead, supervise, and support front office staff to ensure efficient operations and excellent guest service.
• Manage check-in and check-out procedures and ensure a smooth guest experience.
• Use the InforHMS property management system to manage reservations, room availability, guest information, and front office transactions.
• Use the Alice system to coordinate guest requests, service tasks, and communication between departments.
• Handle guest complaints and resolve service issues professionally and efficiently.
• Coordinate with housekeeping, maintenance, and other departments to ensure timely responses to guest needs.
• Monitor room availability, arrivals, departures, occupancy, and special guest requests.
• Prepare reports, manage staff schedules, and support front office administrative tasks.
• Train, coach, and mentor front office team members.
• Ensure compliance with hotel policies, procedures, service standards, and safety requirements.
• Support hotel management with additional operational responsibilities as needed.

Qualifications

• Previous experience as a Front Office Manager, Assistant Front Office Manager, or in a similar hotel leadership role preferred.
• Required: Hands-on experience using InforHMS and Alice systems.
• Strong knowledge of front desk procedures, reservations, guest relations, and hotel operations.
• Experience supervising, training, and managing front office staff.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to handle guest concerns and resolve issues professionally.
• Ability to work effectively in a fast-paced hospitality environment.
• Dependable, professional, and team-oriented.
• Willingness to assist with other hotel operations as needed.

Assignment Details

• Pay rate to be confirmed
• Weekly pay
• Travel / Task Force opportunity
• Travel expenses to and from the client facility are covered
• Opportunity for additional Task Force assignments

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