Job Title: Training Manager

Location: IAH Airport

Compensation: $60,000 - $70,000 per year

Reports to: Airport Director - Director of Learning and Development

Who We Are

On the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than three hundred unique dining and retail locations across North America’s busiest airports, we are fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At OTG, people truly come first. We invest in our teams and foster growth in an exciting, challenging environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We are committed to fostering an inclusive, safe, and dynamic workplace where individuals feel empowered to contribute and grow.

Why This Job is a Big Deal

The Training (Learning & Organizational Development) Manager partners with airport leadership and the Organizational Development team to foster a positive culture and continuously enhance the crewmember and guest experience. By leading the airport's learning and development strategy, this role ensures training is delivered consistently and effectively to support crewmember growth and overall terminal performance.

In This Role, You Will Be Responsible For:

• New Hire Orientation & Onboarding: Reduce turnover by partnering with HR, Organizational Development, and Operations teams to create effective orientation and onboarding experiences for all crewmembers, including ownership of orientation and onboarding programs.
• Training & Development: Schedule, facilitate, and maintain the Certified Trainer Program, including ongoing education and communication for the trainer team.
• Facilitation & Delivery: Facilitate and coordinate quarterly United Airlines subtenant training and partner with Property Management to identify training opportunities and relevant topics.
• Collaboration & Partnership: Support skill development, competency-building initiatives, and leadership pipeline programs for local crewmembers.

Education:

Associate degree (required), Bachelor’s Degree (preferred)

Qualifications:

• 3 - 4 Years’ Experience in Hospitality Operations, Training or HR
• Demonstrated results creating a high-performance workplace through cultural leadership that Sustains Results
• Excellent verbal and written communication skills
• Commitment to service of guests and all crewmembers
• High integrity, work ethic, passion, and commitment to OTG values
• Ability to train, delegate, coach and develop peers, leaders, and crewmembers
• Ability to clear OTG background checks as well as any requirements to obtain Airport badges.

Equal Opportunity Employer. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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Interview Location: IAH Airport, Level 1 Departures /Check-In · Terminal E, United Airlines.