Title processor - espanola/ santa fe, nm

The Title Processor supports lending operations by accurately managing all incoming and outgoing titles, performing loan file maintenance, and administering the Skip-A-Pay program. This role requires proficiency with the credit union’s core system and the ability to provide dual support across loan-related areas. The Title Processor contributes to a needs-based member education culture by identifying opportunities to promote credit union products and services in alignment with DNCU’s mission. Success in this position includes strong teamwork, adherence to regulatory and security requirements, and completing all assigned duties to support departmental efficiency.

Join Our Team at Del Norte Credit Union! We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Location

Espanola, NM

Essential Functions & Responsibilities:

• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Maintain accurate records and track incoming and outgoing titles.
• Administration and maintenance of Skip-A-Pay program.
• Perform a variety of loan account file maintenance.
• Provide universal dual support to other loan related areas.
• Promotes a needs-based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
• Work effectively in a team environment contributing to the success of the department and organization.
• Comply with all regulations and security procedures and complete all mandatory annual compliance courses.
• Performs other related job duties as assigned.

Salary

Starting pay: $17.81 –$22.27 hourly, based on qualifications, internal equity, and budget

Benefits

• Medical, Dental and Vision insurance. Available the first of the month following date of hire.
• 401(k) - Traditional or Roth
• Spanish Speaking Incentive
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.

Requirements

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

• Professional appearance and demeanor
• Provide excellent and knowledgeable service to our members, both internal and external, by adhering to our core values
• Conduct themselves and members fairly, ethically, and with confidence
• Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities.
• Handles sensitive information with complete confidentiality and professionalism
• Must demonstrate effective communication and PC skills
• Critical thinker and effective problem solver
• Collaborative service skills
• Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
• Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications

Physical Requirements

This position is primarily sedentary and requires the ability to remain seated or standing for extended periods while operating a computer and other office equipment. Manual dexterity is needed for typing, using a mouse, and handling documents. The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 25 pounds. Visual and auditory acuity are required for reading documents, creating content, and communicating effectively. Reasonable accommodation will be provided to enable individuals with disabilities to perform essential job functions.

Work Environment

Work is primarily performed in a professional office setting. The environment is generally quiet to moderate noise levels and involves regular interactions with team members, vendors, community partners and public. The role requires occasional travel between office or branch locations and may include periodic extended hours to meet project deadlines or support events. Employees may experience occasional exposure to outdoor conditions while traveling or attending events.