Tier 3 support engineer

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world’s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Tier 3 Support Engineer

Long-term rolling contract. The contract has a life span all the way to 2032. The work will be performed 100% remotely.

Additional detail:

Work schedule: 9am – 5pm

Must haves:

• Active Secret Clearance – don’t submit candidates if they don’t have this
• Active IAT level 2 or IAT level 3 certification – don’t submit candidates if they don’t have this
• HS Diploma with a minimum of 5 years of experience

Core skills that are most important:

• ✅ Windows 10/11 Support & Troubleshooting
• ✅ Microsoft Intune
• ✅ SCCM / MECM
• ✅ Windows Migration Experience
• ✅ Active Directory / Entra ID
• ✅ Microsoft 365 Support
• ✅ Networking Fundamentals

Overview

We are seeking a Tier 3 Service Desk Engineer to support a large-scale enterprise endpoint migration initiative. This individual will serve as the senior escalation point for complex desktop, endpoint, and Microsoft 365 issues while supporting Windows device deployments, migrations, and post-migration stabilization efforts. The ideal candidate will have strong experience supporting Windows environments, Microsoft Intune, SCCM/MECM, Active Directory/Entra ID, and enterprise endpoint management technologies.

Key Responsibilities

• Provide Tier 3 technical support for complex endpoint, desktop, and migration-related issues
• Troubleshoot Windows 10/11 operating systems, hardware, drivers, user profiles, and device configurations
• Support Windows migrations, hardware refreshes, operating system upgrades, and endpoint deployments
• Investigate and resolve deployment failures, application issues, and endpoint performance problems
• Serve as the escalation point for Tier 1 and Tier 2 support teams
• Support Microsoft Intune, SCCM/MECM, Autopilot, and other endpoint management platforms
• Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and authentication-related issues
• Support Active Directory, Entra ID, Group Policy, and user identity management
• Assist with endpoint security technologies including BitLocker, Defender, Conditional Access, and device compliance
• Create and maintain technical documentation, knowledge articles, and troubleshooting guides
• Participate in migration cutovers, deployment activities, and post-migration support efforts

Required Qualifications

• Active Secret Clearance
• DoD 8570 certification (Security+ or equivalent)
• 5+ years of experience supporting enterprise Windows environments
• Experience providing Tier 3 desktop, endpoint, or service desk support
• Strong troubleshooting experience with Windows 10/11 and Microsoft 365
• Hands-on experience with Microsoft Intune and SCCM/MECM
• Experience with Active Directory and Microsoft Entra ID
• Experience supporting endpoint migrations, Windows upgrades, or hardware refresh projects
• Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• Excellent problem-solving and root cause analysis skills

Preferred Qualifications

• Windows 11 migration experience
• Microsoft Autopilot experience
• PowerShell scripting and automation experience
• Microsoft Defender for Endpoint
• BitLocker and Conditional Access experience
• ITIL certification
• Microsoft certifications (Endpoint Administrator, Azure, Microsoft 365)
• Experience supporting enterprise modernization or transformation initiatives

For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.