Technology support specialist

This is an in-person, on-site position based in Boise, Idaho.

Company Overview:

Futura Title & Escrow has established strong roots in the Pacific Northwest since entering the title insurance business in Boise, Idaho, in 1975. Our strategic focus on territorial expansion has led to a successful network of 76 branches across six states, providing comprehensive real estate services. Our subsidiaries include Alliance Title & Escrow, AmeriTitle, Kittitas Title and Escrow, Momentum Title Agency, and Pacific Alliance Title.

🚀 About the Role

Are you passionate about solving tech puzzles and helping people? Join our dynamic IT team as a Technology Support Specialist! Whether you're just starting your career or bringing years of experience, we value your unique perspective and skills.

💼 What You’ll Do

• Be the first line of support for tech issues—via phone, email, or in person
• Troubleshoot hardware, software, and network hiccups
• Set up and configure computers, mobile devices, and software
• Use remote tools to assist users across locations
• Keep detailed records in our ticketing system
• Apply updates, perform backups, and support IT maintenance
• Provide friendly, clear training to users
• Escalate complex issues when needed
• Adapt to evolving tech and team needs

🎓 What You Bring

• High School Diploma or equivalent
• Zero to two years of experience in information technology support or a related field; internships and academic projects are considered.
• Basic experience providing technical support to end users.
• Familiarity with Microsoft Office and common productivity tools.
• General knowledge of computer systems, mobile devices, printers, and basic software troubleshooting.
• Strong communication skills and a customer-first approach when assisting users with technical issues.
• Ability to explain technical concepts to non-technical users.
• Attention to detail in documenting support activity and following established procedures.

🎁 What We Offer

We believe in supporting our team across all stages of life and career. Our benefits include:

• Comprehensive healthcare coverage
• Retirement savings plans with company match
• Generous paid time off and holiday
• Professional development and training opportunities