Job Purpose or Objective(s)

Technical Support Engineer 1's job is to provide advanced technical support for all technology-related operations, contributing to the success of the organization's goals and strategic objectives. The Technical Support Engineer 1 will offer comprehensive technical assistance, which includes managing, maintaining, and optimizing critical functional areas, such as applications, tools, and hardware resources.

Primary Tasks

1. Applies company policies and procedures to complete routine tasks.
2. Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests, working on problems of limited scope.
3. Follows detailed instructions for defined processes on most work.
4. Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support.
5. Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs.
6. Build, deploy, and maintain applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment.
7. Contribute to knowledge base articles to aid in problem resolution.
8. Provide fundamental technical support to internal stakeholders escalating work to internal IT teams when necessary.
9. Provide fundamental support to internal IT teams escalating work when necessary.
10. Other duties as may be assigned by management.

Requirements

• High school diploma or equivalent education, relevant certifications.
• Fundamental experience supporting various operating systems.
• Fundamental experience supporting desktop and server environments.
• Fundamental experience creating automation for installations, configuration changes, and system management.
• Fundamental experience troubleshooting pre-deployment and post-go-live issues.
• Ability to prioritize and execute tasks in a high-pressure environment.
• One year of related work experience.