It manager

Mango Cannabis is a fast-growing, multi-state cannabis retailer focused on delivering a great experience—for our customers and our teams. We’re building something big, and we’re doing it the right way. In a highly regulated industry, compliance isn’t optional—it’s part of everything we do. At the same time, we keep things moving. We work hard, support each other, and hold a high standard across every store, every day. If you’re someone who takes ownership, communicates clearly, and shows up ready to contribute, you’ll fit right in.

Position Summary

The IT Manager is responsible for overseeing the technology systems that support Mango Cannabis’s retail stores, corporate teams, and day-to-day operations across multiple states. This role manages core business systems including Dutchie, hardware and software support, network performance, system access, cybersecurity, and technology vendors. The IT Manager ensures stores remain operational by quickly resolving technical issues, supporting new store openings, maintaining system reliability, and helping ensure technology systems meet operational and cannabis compliance requirements. This role partners closely with Store Operations, Finance, Marketing, HR, and Compliance to build scalable systems that support company growth.

Key Responsibilities

• Serve as the primary administrator for Dutchie and other business-critical systems, ensuring uptime, functionality, and proper system configuration
• Manage integrations between retail, finance, marketing, inventory, and operational platforms
• Oversee user account creation, permissions, system access, and offboarding across company platforms
• Evaluate current systems and recommend technology improvements that increase efficiency and scalability
• Provide day-to-day troubleshooting and support for store and corporate hardware including computers, tablets, printers, scanners, registers, phones, and network equipment
• Resolve software issues impacting store operations, employee productivity, and customer transactions
• Coordinate equipment replacement, repairs, warranties, and technology asset tracking
• Maintain help desk support processes and ensure timely issue resolution across all locations
• Oversee internet connectivity, networking equipment, and system performance across all retail locations and corporate offices
• Partner with external vendors to resolve outages, install new systems, and maintain infrastructure reliability
• Support backup systems and business continuity planning to minimize operational disruption
• Support compliance-related systems including state-required inventory tracking platforms such as Metrc and other regulatory technology requirements by state
• Partner with Compliance and Operations teams to quickly resolve system issues that could create regulatory risk
• Maintain cybersecurity protocols including password management, access controls, device security, and system updates
• Monitor for security risks, fraud prevention opportunities, and data protection concerns
• Coordinate with third-party vendors on cybersecurity tools and incident response when needed
• Lead all technology setup for new store openings including internet installation, POS deployment, hardware setup, testing, and vendor coordination
• Ensure new locations are operationally ready prior to opening day
• Standardize technology setup processes to support future growth
• Manage relationships with IT service providers, software vendors, internet providers, and hardware partners
• Track contracts, service levels, renewals, and technology-related expenses
• Perform other duties as assigned based on business needs.

Qualifications

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred; equivalent hands-on experience may be considered in lieu of a degree
• 5+ years of progressive IT experience, including systems administration, technical support, infrastructure management, or retail technology support
• 2+ years of leadership, project management, or vendor management experience
• Experience supporting multiple locations or distributed work environments
• Strong experience troubleshooting hardware, software, network, and systems-related issues
• Experience managing user access, permissions, system implementations, and technology vendors
• Working knowledge of cybersecurity best practices, system security, and data protection protocols
• Ability to manage multiple priorities and respond quickly to operational issues in a fast-paced environment

Preferred Qualifications:

• Experience supporting retail technology systems, POS platforms, or multi-unit retail operations
• Experience with Dutchie or similar retail POS systems
• Experience working in the cannabis industry or other highly regulated industries such as healthcare, alcohol, gaming, or financial services
• Familiarity with cannabis compliance systems such as Metrc or other state tracking platforms
• Experience supporting new store openings, system rollouts, or multi-state operations

Knowledge, Skills & Abilities

• Strong problem-solving and troubleshooting skills
• Strong communication skills with the ability to explain technical issues to non-technical teams
• Highly organized with strong documentation and process management skills
• Ability to travel as needed to support store locations and new openings

Physical Requirements

• Ability to remain stationary for extended periods while working on a computer and managing technical systems
• Ability to move throughout retail locations, corporate offices, and storage areas as needed
• Ability to lift, carry, push, and pull up to 50 pounds of technology equipment, including computers, monitors, printers, networking equipment, and other hardware
• Ability to bend, kneel, crouch, climb ladders, and work in confined spaces when installing or troubleshooting equipment
• Ability to operate standard office equipment and technology tools
• Ability to travel between store locations as needed

Work Environment

• Combination of office, retail store, and remote work environments depending on business needs
• Frequent interaction with retail employees, corporate teams, and third-party vendors
• Position may require evening, weekend, and after-hours support based on system needs, store operations, and business demands.
• Frequent travel may be required to support multiple store locations and new store openings across multiple states
• Fast-paced, high-growth environment with shifting priorities and time-sensitive operational needs
• Must be able to work in a highly regulated cannabis environment and comply with all company and state-specific regulatory requirements

Equal Employment Opportunity

Mango Cannabis is an Equal Opportunity Employer. We are committed to building a diverse team and creating an inclusive workplace where every team member can do their best work. We do not discriminate in hiring, promotion, compensation, or any other condition of employment on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Mango Cannabis is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law. If you require an accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact the People team.

Drug & Cannabis Use Policy

Mango Cannabis maintains a workplace policy consistent with applicable federal, state, and local laws governing employee drug testing and lawful off-duty cannabis use. All team members must be able to perform their duties safely and in compliance with state cannabis regulations. Specific testing requirements vary by state and role; details will be provided during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Mango Cannabis reserves the right to modify, add, or remove job duties and responsibilities at any time, with or without notice, based on business needs. This position operates in an at-will employment environment, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable laws. Employment with Mango Cannabis is contingent upon compliance with all applicable state and local cannabis regulations, which may include age restrictions, background checks, badging/licensing requirements, and ongoing eligibility requirements.