Technical services representative

The Technical Services Representative profiles hazardous and non-hazardous waste and serves as the primary point of contact with disposal facilities, coordinating waste approvals, transportation logistics, and customer service. This role also supports Inside Sales, billing, and administrative functions for its assigned location(s), and reports to Technical Services management.

• Ensure Health and Safety is the top priority by following all safety policies, processes, and practices.
• Educate team members and customers on local, state, and federal regulations, including RCRA and TSCA, to support proper waste approval and disposal.
• Review analytical and waste classification data for team members and customers.
• Determine the proper Class I, II, and III landfills for hazardous waste disposal.
• Interface with disposal facilities to schedule and finalize the waste approval process.
• Administer and maintain waste profiles, job log tracking, manifests, labels, and land ban documentation.
• Serve as a primary point of contact for client inquiries and service coordination, ensuring timely, professional communication with customers and internal teams.
• Manage customer needs for hazardous and non-hazardous waste disposal, transportation, and environmental field services.
• Provide inside sales and technical support for waste disposal, transportation, and environmental field services as needed for assigned location(s).
• Support Industrial Sales Representatives in selling to customers, including assistance with proposal development, presentations, and sales materials.
• Prepare quotes for transportation and disposal services.
• Manage the logistics for the transportation of hazardous and non-hazardous waste shipments.
• Coordinate service scheduling based on customer needs and operational capacity, communicating updates between field teams, operations, and clients.
• Review, enter, and manage work orders within ERP (NetSuite) and EOS systems (WasteLinq), ensuring all necessary details are recorded and communicated to Operations and Finance for accurate service completion and billing.
• Maintain accurate client, pricing, and job data across all systems to support data integrity, billing, and reporting accuracy.
• Manage accounts payable and receivable for assigned location(s).
• Reconcile completed job packets against the Uniform Hazardous Waste Manifest, Bill of Lading (BOL), work orders, and supporting documentation prior to invoicing, verifying that waste quantities, profiles, disposal facilities, pricing, labor, transportation, and disposal charges match the executed work.
• Identify and resolve discrepancies with Operations, Field Personnel, Transportation, and Billing before a job is released for invoicing.
• Support audit readiness by maintaining complete, accurate, and organized documentation across internal systems.
• Assist in preparing customer reports, annual summaries, and Branch Revenue Reporting on a daily basis.
• Complete job walks for waste lab packing and consolidation as needed.