Tech Support Analyst

Location: Chantilly, Virginia, US

Job Type: Full-Time

Experience Required: 2-3 Years (International Calling Experience Preferred)

Language Proficiency: Excellent English (Spanish Fluency is a plus)

Specialization: Technical Support & Healthcare Claims Experience Preferred

Work Schedule: Rotating shifts; flexibility across different shift timings is required.

About Us:

InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!

Key Responsibilities:

• Provide exceptional technical support to international clients via phone, email, and chat.
• Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
• Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
• Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
• Escalate critical issues to senior support or development teams when necessary.
• Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
• Ensure a high level of customer satisfaction with prompt and effective issue resolution.

Why Join InterScripts?

• Competitive Salary & Benefits: Enjoy a comprehensive package that rewards your expertise.
• Growth & Development: We invest in your career growth with plenty of learning and advancement opportunities.
• Innovative Environment: Be part of a forward-thinking team that is shaping the future of healthcare technology.
• Collaborative Culture: Work with a supportive team of professionals who are passionate about making a difference in healthcare.

If you're ready to contribute to the future of healthcare technology and meet the qualifications above, we encourage you to apply today! Join a company that values innovation, customer satisfaction, and career development.

Requirements

• 2-3 years of experience in technical support, especially in an international calling context.
• Proficiency in English, both written and verbal, with clear communication skills.
• Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with support ticketing systems, CRM tools, and customer service protocols.
• Fluency in Spanish is a plus.

Benefits:

• Health, Dental, Vision, and Insurance
• Life and AD&D Insurance
• Supplemental Life Insurance
• Paid Time Off
• Flexible spending accounts
• Health savings account
• Primary Healthcare
• Health Advocacy
• Virtual Health
• Commuter Benefits
• Short term Disability
• Long-term disability