Systems/Network Administrator Lead

Required Certifications: ITIL v4 Practice Manager certification, ITIL v4 Foundation certification, or better.
Clearance: Active Secret

Nationwide IT Services, NIS, is seeking a Systems/Network Administrator Lead to direct systems/network operations and maintenance for the United States Military Entrance Processing Command (USMEPCOM) under the Enterprise Network for Lifecycle, Information Support, and Technology (ENLIST). The Lead ensures enterprise operations meet defined service levels and security requirements.

The position leads the Outage Response Team (ORT), including outage recovery, Continuity of Operations (COOP), and disaster recovery. The Lead coordinates resolution and third parties, informs leadership, and maintains response procedures, team readiness, and the Incident Response Plan.

Duties and Responsibilities

• Plan, organize, and lead contractor teams performing systems/network operations and maintenance across the USMEPCOM enterprise; monitor service levels and operational performance.
• Coordinate administration of servers, operating systems, storage, enterprise virtualization, cloud platforms, networks, Active Directory, and related enterprise services.
• Lead technical planning, engineering integration, interface analysis, and hardware/software testing; validate system-level configurations and interoperability with legacy platforms.
• Apply RMF security principles and procedures; coordinate secure configurations, STIG implementation, vulnerability remediation, patching, access controls, and change management.
• Direct the ORT's 24/7/365 monitoring, outage triage, diagnosis, mitigation, and restoration activities. Organize team coverage to provide required on-site response within 60 minutes of an identified outage.
• Serve as the primary outage-resolution contact; coordinate with Government personnel, other agencies, vendors, service providers, and subcontractors to restore service.
• Provide status updates at intervals not exceeding one hour during active SEV 1 or SEV 2 outages and coordinate stakeholder messaging with the Service Desk Branch Chief.
• Document outage actions, timelines, communications, root causes, and corrective measures; deliver written incident reports within five calendar days after resolution.
• Create and maintain the Incident Response Plan, review it quarterly, maintain response procedures, and ensure ORT readiness. Coordinate COOP exercises, activation support, backup testing, and recovery.
• Maintain network diagrams, configuration and asset records, operating procedures, and service-status inputs; support knowledge transfer, technical training, kick-off activities, and quarterly Program Management Reviews.

Minimum Qualifications

• Possess certifications as required by DoDM 8140.03, Cyberspace Workforce Qualification and Management Program.
• Possess an ITIL v4 Practice Manager certification, ITIL v4 Foundation certification, or better.
• At least 3 years of experience within the past 5 years with IPv4 or IPv6 protocol stacks.
• Possess a Secret security clearance.

Preferred Qualifications

• At least 5 years within the past 10 years managing enterprise IT teams in geographically separated locations supporting O&M of physical/virtual servers, Windows and UNIX/Linux, databases (for example, Microsoft and SQL), collaboration tools (for example, SharePoint), VMware, ESXi, applications, scripting, SANs, and enterprise computer security.
• At least 1 year within the past 10 years leading network personnel and coordinating outage response procedures.
• At least 5 years within the past 10 years with cloud-based solutions and/or a virtual desktop enterprise environment.
• At least 5 years within the past 10 years in network/system administration, including outage response and incident management.
• At least 1 year within the past 10 years with DISA's network transport solutions, or experience supporting comparable enterprise, Federal, or other large-scale mission network environments.
• At least 6 years within the past 15 years supporting global network systems and subsystems; troubleshooting LAN, Multi-Protocol Label Switching (MPLS), BGP, WAN, and network/service availability; and recommending fixes and enhancements.
• At least 3 years within the past 10 years with IPv4 and/or IPv6 protocol stacks. The separate minimum requirement of 3 years within the past 5 years also applies.
• At least 3 years within the past 10 years planning and executing local and long-haul communications.
• Two or more network certifications, such as Cisco Certified Network Associate (CCNA) and CompTIA Network+.
• At least 1 information security certification, such as CompTIA Security+ or CISSP.
• At least 3 years within the past 10 years supporting and troubleshooting firewall appliances and rulesets and working with firewall solutions.

Contract / Work Environment

Proposed ENLIST Key Personnel position supporting USMEPCOM, contingent upon award.
Work at USMEPCOM Headquarters in North Chicago, Illinois. Attend occasional Headquarters planning/team-building activities and travel to CONUS/OCONUS locations as required.
Support 24/7/365 outage-response services through assigned coverage and on-call arrangements, including after-hours recovery and COOP activities. Individual schedules will be established for the assignment; continuous duty by one individual is not prescribed.
Provide proof of U.S. citizenship; meet IT-II/Tier 3 or Tier 3 Reinvestigation requirements; obtain a Common Access Card (CAC); and submit investigation and baseline/computing-environment certification documentation for onboarding.

About Nationwide IT Services

NIS is a CVE-verified Service-Disabled Veteran-Owned Small Business and an IT and management consulting company. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.

Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement, along with Pet Insurance.

Salary range: $140,000 to $175,000 annually
The salary range is a general guideline. We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, and skills, and current market conditions.