Systems programmer/analyst

Responsibilities

Enterprise Systems Development & Support

• Configure, develop, test, and maintain applications across enterprise systems (ERP, SIS, CRM, HRIS, and related platforms)
• Design and build custom workflows, integrations, reports, and system enhancements
• Perform system upgrades, patches, and release management in coordination with ITS teams
• Support user-facing portals and system interfaces

Systems Integration & Data Management

• Develop and maintain integrations using APIs, middleware, and ETL processes
• Ensure accurate and consistent data flow across student, HR, finance, and CRM systems
• Troubleshoot integration issues and implement monitoring and alerting solutions
• Support data quality, reporting, and compliance requirements

Functional System Support

• Support systems across key areas including student lifecycle (admissions through graduation), CRM, HR, payroll, and recruiting
• Partner with campus stakeholders to translate business needs into technical solutions
• Configure system rules, modules, and workflows aligned with institutional policies

Security, Compliance & Reporting

• Manage role-based access and ensure data security and regulatory compliance (e.g., FERPA, HIPAA)
• Develop reports, dashboards, and data extracts to support operations and decision-making
• Provide Tier 2/3 technical support and maintain system documentation

Collaboration & Continuous Improvement

• Serve as a technical liaison with vendors and support enterprise system projects
• Identify opportunities to improve system performance, integration, and user experience
• Stay current with enterprise technologies and higher education best practices

Other duties as assigned

Qualifications

• Bachelor’s degree in computer science, information systems, information technology, or a closely related field; or an equivalent combination of education and professional experience.
• Minimum of three to five years of progressively responsible experience in enterprise systems administration, configuration, development, or support in a complex multi-system environment.
• Demonstrated experience with at least one major enterprise student information and/or ERP platform (for example, Ellucian Banner, Oracle Student, Workday Student, or equivalent).
• Experience developing and maintaining system integrations using APIs, ETL tools, middleware platforms, or file-based exchange methods.
• Proficiency in one or more programming or scripting languages relevant to enterprise systems development (for example, SQL, PL/SQL, Python, Java, Groovy, or Apex).
• Solid understanding of relational database concepts and the ability to write and optimize complex queries for reporting, integration, and troubleshooting purposes.
• Knowledge of enterprise systems security administration, role-based access control, and data governance principles.
• Strong analytical and problem-solving skills with the ability to translate functional requirements into effective technical solutions.
• Excellent written and verbal communication skills with the ability to explain technical concepts and system behavior to non-technical functional partners.
• Ability to work effectively across organizational boundaries with diverse stakeholders including administrative offices, academic departments, and external vendors.
• Commitment to data privacy, information security, and institutional policy compliance.

Preferred Qualifications

• Experience with multiple enterprise platforms spanning student, ERP, SIS, HR, financial, and CRM functions in a higher education setting.
• Hands-on experience with Salesforce or another enterprise CRM platform, including configuration, custom development, and integration.
• Familiarity with higher education-specific data standards and reporting requirements
• Experience with identity management and single sign-on integration (for example, LDAP, SAML, Shibboleth, Microsoft Entra ID) as it relates to enterprise system access.
• Knowledge of cloud-hosted enterprise platform models (SaaS) and experience managing vendor-hosted system environments.
• Experience supporting or participating in major enterprise system implementations or upgrades.
• Relevant vendor or platform certifications
• Experience with agile or iterative delivery methods in an enterprise systems context.