Systems administrator-assigned

Job Details:

Job Location: Lincoln O Street Location - Lincoln, NE

Position Type: Full Time

Salary Range: $45000.00 - $55000.00 Salary/year

Job Summary

The Systems Administrator - Assigned serves as the primary onsite IT resource for a designated healthcare client. This individual works from the customer location on a full-time basis and acts as a trusted extension of both the client organization and Eakes. The role requires strong communication skills, a sense of urgency, independent decision-making, and the ability to deliver high-quality technical support and customer service in a healthcare environment.

Primary Job Duties/Responsibilities

• Maintain a full-time onsite presence at the assigned customer location.
• Serve as the primary day-to-day IT contact for customer staff and leadership.
• Respond to technical issues with urgency and professionalism.
• Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic networking issues.
• Document all work accurately within the ticketing system.
• Communicate clearly with end users, customer leadership, vendors, and Eakes Managed IT staff.
• Escalate issues to higher-level engineering resources when necessary.
• Identify recurring issues and opportunities for operational improvement.
• Participate in Eakes meetings, training events, and required team activities.
• Assist with workstation deployments, application support, onboarding, offboarding, and routine IT maintenance.

Qualifications:

Required Qualifications

• 2+ years of IT support experience in a help desk, service desk, desktop support, or managed services environment.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Strong organizational, troubleshooting, and time-management skills.
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint management, and common business applications.
• Ability to prioritize competing requests and maintain a high level of responsiveness.

Preferred Qualifications

• Prior experience working in a healthcare or medical environment.
• Experience supporting HIPAA-regulated organizations and handling sensitive information appropriately.
• Experience working within an MSP environment.
• CompTIA A+, Network+, Microsoft, or comparable certifications.
• Experience supporting basic networking, wireless connectivity, and line-of-business applications.

Other

• Ability to be a self-starter and work with a team
• Exceptional customer service skills
• Excellent interpersonal skills
• Creative problem solver
• Strong communication skills
• Travel as necessary to customer locations
• Valid driver's license and good driving record
• Ability to lift 60 pounds as needed during workday