System Administrator (SA) – Skill Level 2

Required Clearance: Active TS/SCI with Full Scope Polygraph (polygraph must be in scope within the past 7 years)

Hourly Pay Range: $67.24–$84.98

Wyetech is seeking an experienced System Administrator (SA) Level 2 to support the implementation, configuration, operation, troubleshooting, maintenance, and optimization of mission-critical Information Technology (IT) systems in a secure operational environment.

The successful candidate will be responsible for managing IT system infrastructure, maintaining system availability and performance, and providing comprehensive technical support for client/server systems, storage infrastructure, network devices, mobile devices, and associated technologies. This position requires hands-on experience administering UNIX and Windows operating systems, diagnosing and resolving complex technical issues, and supporting day-to-day system operations.

Responsibilities and Capabilities

IT System Administration and Operations

• Provide support for the implementation, troubleshooting, and maintenance of IT systems.
• Manage daily configuration, administration, and operational activities for enterprise IT infrastructure.
• Maintain system availability, operational stability, and reliability.
• Support client/server systems, storage infrastructure, network devices, mobile devices, and associated technologies.
• Monitor system operations and identify issues affecting system functionality or performance.

Tier 1 and Tier 2 Technical Support

• Provide Tier 1 Help Desk support, including problem identification, diagnosis, troubleshooting, and resolution.
• Provide Tier 2 escalation support for complex technical issues requiring advanced troubleshooting.

UNIX and Windows System Administration

• Configure, administer, maintain, and troubleshoot UNIX and Windows operating systems.
• Diagnose operating system errors, performance issues, and configuration problems.

Infrastructure Monitoring and Problem Resolution

• Provide day-to-day monitoring and operational support for client/server, storage, network, and mobile device infrastructure.
• Identify and troubleshoot hardware, software, connectivity, and performance-related problems.

System Performance Optimization and Capacity Planning

• Monitor and optimize system operations and resource utilization.
• Perform system capacity analysis and planning to support current and anticipated operational requirements.

Network and Hardware Support

• Troubleshoot and configure network components associated with supported IT systems.
• Support hardware installation, configuration, maintenance, and troubleshooting activities.

Incident Escalation, Documentation, and Communication

• Provide technical support for incident escalation and status communication to agency management and internal customers.
• Maintain accurate documentation of system configurations, technical issues, troubleshooting activities, and corrective actions.

Qualifications

Candidates must meet the System Administrator Skill Level 2 labor category requirements through one of the following pathways:

• Option 1 – Bachelor's Degree: Bachelor's degree in a technical discipline from an accredited college or university. Ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity.
• Option 2 – Experience Substitution: Fifteen (15) years of relevant System Administration experience supporting programs and contracts of similar scope, type, and complexity.

Security Clearance and Additional Requirements

Required Clearance: Active TS/SCI with Full Scope Polygraph.

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers.