Supportive services case manager

Reports to: Support Services Manager

Classification: Full-Time

Direct Reports: None

Exempt Status: Non-Exempt

Department: Support Services

Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Jackson, Platte and Clay counties, Missouri.

Program Description:

The Case Manager works with individuals and/or families to alleviate crisis situations stabilize and empower them to overcome obstacles, in order to achieve self-sufficiency. Will act as an advocate for individuals or family as necessary and serve as liaison between CAAGKC and community partners.

Minimum Requirements:

• Bachelor degree in Social Work, Human Services, or a related field
• Two (2) year experience providing human services to a comparable clientele
• Ability to read, comprehend, and follow training manual guidelines and procedures
• Ability to work with the public
• Excellent listening and assessment skills
• Experience with email, facsimile machine, scanner and copier
• Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database
• Reliable transportation, valid driver license and maintain active car insurance
• Some evenings and weekends required occasionally

Essential Job Functions:

• Provide holistic and comprehensive case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals
• Conduct home and/or office visits and counsel participants as required in order to maximize the availability of services to meet their needs
• Inform clients of program guidelines, rights and responsibilities
• Gather, verify and maintain pertinent and accurate information from participants and household members to meet their service needs
• Document eligibility and input accurate data into all database systems
• Act as advocate for individuals and families
• Facilitate educational workshops
• Ability to schedule appointments and adhere to deadlines
• Perform excellent customer service to customers, vendors and staff by telephone, in person and/or in writing
• Adjust to frequent change in duties and procedures
• Be non-judgmental and objective in working with clients, vendors and coworkers
• Work effectively and efficiently in high stressful situation
• Work independently and/or team setting and adhere to deadlines
• Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services
• Inform participants of other CAAGKC programs and services they may qualify for
• Any other duties as assigned

Physical Demands:

• Sitting - 80%
• Standing - 10%
• Bending - 5%
• Lifting - 5% ability to lift at least 25 lbs. or less

Work Environment:

• In the office - 60%
• Out of the office - 40%