Overview

Select Medical

Support Specialist / Technical Help Desk

Various Shifts

ON-SITE position in Mechanicsburg, PA

Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.

Why work for Select?

We are committed to your growth and success!

• Career Advancement opportunities
• Competitive pay, benefits, and PTO
• Eligible for referral bonuses
• Thorough orientation program
• Team-oriented environment
• Hands-on training to help desk

Responsibilities

The Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems, make inquiries, and assist whenever possible in the resolution of problems reported to the IS Help Desk. This position is primarily responsible for ensuring that all calls are answered in a timely manner and that problems are logged and assigned to an available Help Desk staff member for resolution. The Support Specialist I reports to the Help Desk Manager. The Support Specialist I is challenged with handling the interaction with users and their problems in a courteous, patient, informative, and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.

Qualifications

Required:

• Associate's degree or actively enrolled in an associate's program
• Ability to work posted shift

Preferred:

• Superior customer service skills
• Computer Skills
• Understanding of operating systems such as Windows and OS X/iOS
• PC hardware and peripheral experience
• Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
• Professional Skills:
• Accuracy and attention to Detail
• Personal sense of urgency
• Excellent analytical and problem-solving skills are essential.
• Organized
• Good time management skills in order to meet deadlines.
• Ability to multitask and adapt to changing business priorities
• Ability to work independently and as part of a team to reach mutually established goals.
• Flexible and open to change.
• Previous experience in a metrics-based role, where production/quality standards are upheld.

Additional Data

For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV.

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

An extensive and thorough paid orientation program.

Paid Time Off (PTO) and Extended Illness Days (EID).

Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.

A 401(k) retirement plan with a company match.

“Equal Opportunity Employer/including Disabled/Veterans.“