Supervisory health system specialist - acod-group practice manager

Summary

This position is located at the Sioux Falls VA Health Care System. The primary purpose of the Supervisory Health System Specialist Ambulatory Care Operations Director -­ Group Practice Manager (ACOD-GPM) is to provide oversight and administrative management of all ambulatory care services in the VAMC and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.

Duties

Major duties include:

• Provides direct oversight of business managers for ambulatory care at the main campus and CBOCs, monitors profile indicators, and develops action plans to address access and operational issues.
• Deploys an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures at the VAMC.
• Serves as the supervisor for a unit engaged in scheduling, clinic access, data analytics, exercising administrative and personnel management functions.
• Leads program planning and execution for VHA-approved clinic practice management programs at the VAMC level; oversees execution as primary agent for VAMC leadership.
• Develops and maintains annual budget plan and staffing plans for outpatient care; makes recommendations to leadership regarding allocation of resources, including use of VACAA and non-VA community care options.
• Acts as a liaison or point-person for communications with internal and external groups, establishing standardized weekly/monthly templates for Access Reporting.
• Reviews and evaluates local processes and procedures to determine areas of effectiveness, efficiency, and improvement for proposal through the GPM Community of Practice and the national Steering Committee.
• Works with Veteran Experience Advocates to evaluate patient and family concerns regarding access to services and ensures concerns are addressed in a timely and effective manner by appropriate subject matter experts.
• Collects and analyzes trended data sets to assist in the allocation of resources and identifies causal relationships between aspects of ambulatory care to achieve and sustain quality, safe, efficient, and effective care.
• Coordinates with Logistics and Resource Management offices to oversee contracting services as they relate to clinic activities, reviews and develops input and recommendations.
• Serves as Chief of Consolidated Scheduling Service (CSS)

Work Schedule

Monday-Friday, 8:00 a.m. - 4:30 p.m., 7:30 a.m. - 4:00 p.m., or 7:00 a.m. - 3:30 p.m. (work hours may be further discussed during the interview)

Telework

Ad hoc, Ad Hoc telework occurs on an occasional, non-routine basis- for example, inclement weather or telework that occurs to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Position Description Title/PD#:

Supervisory Health System Specialist - ACOD-Group Practice Manager/PD80429O

Recruitment/Relocation Incentives:

Not authorized

Critical Skills Incentive (CSI):

Not approved

Permanent Change of Station (PCS):

Not authorized

Requirements

Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc. is required
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

This position has an Individual Occupational Requirement (IOR): Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities.

Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

• Missions, organizations, programs, and requirements of health care delivery systems
• Regulations and standards of various regulatory and credentialing groups
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement

You may qualify based on experience as described below: GS-13 grade level: One year of specialized experience (equivalent to the GS-12 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes what is stated above as well as: provides administrative oversight for multiple outpatient clinical services, ensuring efficient operations and successful implementation of management best practices; leads strategic planning and process improvement initiatives using data analysis and recognized methodologies (such as LEAN and Six Sigma) to enhance access, quality, and customer satisfaction; develops, implements, and evaluates policies, procedures, and training programs; prepares a variety of reports and/or papers (i.e., staff study analysis, white papers, decision papers, position papers) required from leadership; and exercises supervisory and administrative authority including managing operational budgets, staffing plans, and resource allocations.

OR, Special Provision for In-service Placement: I have successfully completed an agency-sponsored on-the-job training program that included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

Preferred experience includes: clinic and organizational management, supervisory experience, and expertise in applying project management principles and tools for developing, scheduling, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance. Also preferred is oversight and administrative management of all ambulatory care services within the Health Care System, including Community Based Outpatient Clinics.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/.

Physical Requirements

You will be asked to participate in a pre-employment evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Performance of the incumbent's duties may require extensive walking per day to meet with the VAMC quadrad, Clinic Leads, Administrative Leads, MAS staff, and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via station vehicle or privately owned vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. Incumbent is often faced with changing priorities and with meeting deadlines.

Work Conditions

Work is typically performed in an adequately lighted and climate controlled office. The employee may require occasional travel. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Education

There is no educational substitution for the GS-13 level.

Additional information

Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.