Student success manager - youth chance hs

Position Summary

The Student Success Manager (SSM) will work as part of an interagency team and partners with teachers, counselors, and administrators from the San Francisco Unified School District and County Office of Education (SFUSD-COE). The SSM will attend and/or lead new student exploratories and tours and maintain program documentation and data systems required by grant funders. This position is also responsible for assisting with opening and/or closing the school site.

Job Responsibilities

Program Support & Student Services

• Provide case management and connect enrolled students and alumni with appropriate services and resources.
• Partner with SFUSD-COE teachers, counselors, and administrators to support student success.
• Provide light case management and social-emotional support in collaboration with the School Social Worker.
• Facilitate restorative circles, brief student check-ins, and other student support activities as needed.
• Provide classroom support as needed.

Instructional & Student Engagement Support

• Co-lead the Life Skills/Futures class in collaboration with the teaching team, community partners, and outside providers.
• Attend and/or lead new student exploratories and campus tours.
• Support student engagement and participation in school and program activities.

Community Partnerships & Collaboration

• Manage and strengthen the school's community partnerships.
• Collaborate with community organizations and service providers to enhance student support services.
• Work closely with partner agencies and school staff to coordinate services and programming.

Program Coordination & Event Planning

• Partner with the Site Manager to plan and facilitate Youth Chance High School (YCHS) initiatives, grant-funded programming, and workshops.
• Support implementation of school-wide and grant-funded activities and events.
• Collaborate with partner sites and support Youth Chance summer school programming.

Data Management & Compliance

• Maintain accurate program documentation and student records.
• Enter and manage data in systems required by grant funders and program partners.
• Ensure timely and accurate completion of reporting and compliance requirements.

School Operations

• Assist with opening and/or closing the school site.
• Maintain a working knowledge of YMCA facilities, programs, services, and activities.
• Support daily school operations and site needs as assigned.

Team Participation & Professional Responsibilities

• Serve as an active member of the YMCA Alternative Education Team.
• Participate in site-based meetings, leadership meetings, and interagency collaboration efforts.
• Attend and actively participate in all required professional development and training sessions.

Position Requirements

Regular schedule is Monday–Friday during program and meeting hours. Must be available to work occasional evenings and weekends as needed.

Work Environment & Physical Demands

This position works in a school-based environment and regularly interacts with students, staff, families, and community partners. The position includes a combination of student support, program coordination, administrative work, and team collaboration. Occasional evening and weekend work may be required to support meetings, events, trainings, and program activities. This position must be able to sit, stand, walk, speak, and use a computer for extended periods. The position requires movement throughout the school site and participation in classroom, student, and program activities. Occasionally, the employee may be required to lift or carry materials weighing up to 25 pounds.

Disclaimers

Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check. All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties. This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Student Success Manager position offers a rate of $32.00 to $36.00 per hour, based on qualifications and experience and is aligned with current salary benchmarking. Compensation is contingent upon grant fund approval and program budget availability.

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Qualifications

• Associate's degree in Education, Social Work, Human Services, Psychology, Counseling, Youth Development, or a related field; or equivalent combination of education and relevant experience.
• At least 2 years of experience working with youth, young adults, or underserved populations in an educational, nonprofit, workforce development, or social services setting.
• Experience providing case management, student support services, youth development programming, or care coordination.
• Experience collaborating with schools, community-based organizations, and/or public agencies.
• Ability to build positive relationships with youth, families, school personnel, and community partners.
• Strong organizational skills and attention to detail, including experience maintaining records and entering data into tracking systems.
• Ability to facilitate groups, workshops, or student activities.
• Experience providing administrative support, including recordkeeping, data entry, scheduling, and office operations.
• Proficiency with Microsoft Office Suite and database or student information systems.
• Ability to work occasional evenings and support special events or programming as needed.

Preferred Qualifications

• Bilingual proficiency in Spanish and/or Cantonese.
• Experience developing and implementing youth-centered curricula, workshops, and educational programming.
• Experience planning, coordinating, and facilitating events, workshops, and community engagement activities.
• Knowledge of local juvenile justice systems, including juvenile court processes and youth-serving community resources.
• Experience working in educational, alternative education, nonprofit, or youth development settings is highly desirable.