Overview

The Office of Information Technology Service Desk is seeking a student applicant to provide technical expertise and assistance to Auburn faculty, staff, students, incoming students, alumni, and retirees. This individual will provide Level One support to our constituents across campus. Student employees are under direct supervision of the full-time Service Desk staff.

Responsibilities

• Level One support for Auburn Information Technology resources including data network, wireless network, accounts, email, labs, software, printing services, cable TV, classroom support, telephone systems, web applications, and other Central IT services.
• Incident tracking to assist with problem resolution, development of online support documentation, and IT planning.
• Configuration of laptops, tablets, and cell phones for campus wireless and email systems.
• Provide assistance to students living on campus with configuration of TV’s, gaming systems, and other streaming devices for campus.
• Assistance with Duo 2Factor registration, reactivation, and removal.
• Ability to work independently.

Qualifications

• Must be a current Auburn University student.
• Must maintain a minimum of a 2.0 GPA.
• Must be willing to work some evening shifts (Monday – Thursday, 5 pm – 10 pm).
• Must be willing to work some Sunday shifts (5 pm – 10 pm).
• Must be willing to work during the Summer semester.
• Must be willing to work portions of the breaks between semesters (this includes Fall and Spring breaks, and part of Thanksgiving and Christmas breaks).

Minimum Knowledge, Skills, and Abilities

• Excellent oral and written communication skills.
• Must be motivated, diligent, and hard-working.

Why Work at Auburn?

Why should YOU consider student employment at Auburn University? Gain valuable work experience! Student employment allows you to explore different interests, identify strengths, and make informed decisions about your future career goals. Build your network! Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors. Make a difference! Have the satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.