Store Manager, Jewelry

Location: San Jose, CA

We are seeking a motivated and dynamic Store Manager, Jewelry (Customer Experience Manager) with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance.

The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our San Jose, CA showroom location. Candidates must be at least 21 years of age.

Salary

The targeted salary budget for this position is $80k - 100k annually. This compensation budget range may be adjusted at any time at the discretion of the company.

Key Responsibilities

• Sales Performance and Business Growth: Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets.
• Ownership of Store Performance: Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency.
• Leadership and Team Development: Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service.
• Customer Experience Management: Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction.
• Cross-Functional Collaboration: Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care, to drive business growth and customer satisfaction.

Qualifications

• Proven experience managing people in retail or direct-to-consumer sales, with a focus on achieving and exceeding sales targets.
• Strong leadership abilities with the capacity to inspire and develop a high-performing team.
• Excellent business acumen with the ability to analyze data and make strategic decisions.
• Exceptional communication skills, both written and verbal.
• Robust CRM software experience.
• Entrepreneurial spirit and self-starter mindset.
• BA degree or equivalent, preferred.

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth!

• Career Growth.
• Set Schedule.
• Diverse, mission-minded team.
• Lifestyle Spending Account.
• Continued Education.
• Employee Discounts.
• Sales Incentive Programs.
• Mental Wellness Perks.
• Giving Back and Volunteer Opportunities.
• Medical, Dental, and Vision.
• 401k match.
• Paid Time Off.
• Parental Leave.
• Disability and Life insurance.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect

If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team.

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.