Senior facilities manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Senior Facilities Manager (M2)

Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account! You will lead Facilities Management service delivery across our client's SJC Subregion campus within the Americas Portfolio.

Location:

San Jose, CA 95134

Work Schedule:

Onsite, M-F ~8:00 AM - 5:00 PM (slightly flexible) + on-call expectations for emergencies

Travel Requirements:

Splitting time across 24 buildings within a large corporate campus; over 90% of buildings are within a 3–5 minute drive of each other

Reports to:

Regional Facilities Manager (RFM) – West Region

Estimated base salary range:

$140,000 - 190,000 + annual salary bonus

What this job involves:

The Senior Facilities Manager leads Facilities Management operations across a 24-building, 5 million+ square foot portfolio at the client's SJC campus, including vendor management, process development, contract strengthening, FM financial management, and client satisfaction. This role works closely with a peer, the Senior Engineering Operations Manager, who oversees Engineering Technical Services; both roles report into the RFM and partner to ensure reliable facility performance, high-quality service delivery, and strong client satisfaction across the campus.

What your day-to-day will look like:

• Manage performance of assigned staff and maintain interface with third-party vendors, ensuring total contract compliance, accurate reporting, and resolution of critical tenant relations issues.
• Oversee facility operations including HVAC, basic electrical (primarily lighting), and plumbing, maintaining a strong interface with life safety systems; oversee the Building Controls Automation (BCA) Team, with primary focus on staffing and leadership.
• Lead vendor management strategy across critical soft services partners (pest control, janitorial, and related contracted services); drive a focused effort to strengthen overall service delivery, a primary priority for the contract over the next several years.
• Drive development of new operational processes and strengthen vendor contracts to improve service delivery, consistency, and cost efficiency.
• Support the RFM in developing and managing the $80 million FM annual operating budget, capital improvement plans, and financial forecasts; manage and monitor FM OPEX, including maintenance expenses, service contracts, vendor costs, overtime, purchase orders, accruals, and financial variances. Proficiency in reporting variance reasoning and building annual operating budgets is required.
• Oversee receiving and dispatching of work requests to FM team members, vendors, and third parties; coordinate scheduling of maintenance activities, and track work order completion, vendor follow-up, invoice review, and authorization within Corrigo, the account's CMMS tool.
• Lead by example in supporting facility inspections, sustainability goal implementation, and vendor performance management in partnership with sourcing teams, ensuring all practices follow company MSA requirements and client standards.
• Monitor workflow to assure timely completion within established SLAs and KPIs; review dashboards daily and meet or exceed customer satisfaction ratings.
• Cultivate trusted working relationships with client representatives and service providers, communicating and escalating appropriately.
• Serve as the senior Facilities Management point of contact for client SJC stakeholders, communicating facility conditions, risks, performance, priorities, and recommended actions; serve as the senior escalation point for significant facility incidents and business-impacting events, coordinating response, recovery, root-cause review, and corrective actions during business and after hours.
• Lead, mentor, and develop the FM team (Facilities Managers, Assistant Facilities Managers, Facilities Coordinators, and the Shops Team) to build a high-performing operations group; ensure compliance with JCAP and HSSE requirements and support ISO audit readiness, leadership, and delivery.
• Own staff development, succession planning, and growth initiatives for the team; participate in compensation planning and build actionable career development plans for each direct report.
• Perform additional duties as required in support of client SJC Campus Facilities Management operations.

Required qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• Minimum 5 years of recent (within the past 7 years) facilities management experience required; 7–10 years of progressive commercial real estate experience preferred
• Strong financial acumen with proven experience managing multi-million dollar operating budgets, building annual budgets, and reporting variance reasoning
• Experience supporting large campuses, complex corporate environments, or critical operating environments
• Strong leadership, communication, problem-solving, and stakeholder-management skills
• Demonstrated experience managing vendor relationships and service contracts, including evaluating performance against SLAs and strengthening contract terms
• Proven record of excellent internal and external customer service
• Proficiency with CMMS software, Excel, and Microsoft Office Suite

Preferred qualifications:

• Advanced degree in Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field
• Strong knowledge of HVAC, electrical, plumbing, fire/life safety, BAS/BMS, and related building systems
• Professional certifications such as CPM, RPA, CSM, CFM, FMP, or PE
• Experience managing facilities portfolios of 500,000+ square feet or multiple building campuses
• Familiarity with critical facilities such as data centers and related equipment/systems (generators, UPS, ATS, cooling towers, fire pumps, etc.)
• Knowledge of sustainability practices, LEED operations, and energy management programs
• Corrigo CMMS preferred
• PMP certification or demonstrated experience leading capital improvement initiatives

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

140,000.00 – 190,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Jose, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.