Job Title: Starbucks Daily Operations Lead

Location: IAH

Compensation: $21

Reports to: Manager

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together worldclass hospitality, award winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

As an OTG Starbucks Daily Operations Lead you will support the store manager in executing daily operations. Your role includes deploying crew members, delegating tasks, and ensuring prompt service, quality beverages, and a clean, safe, and comfortable store environment. To excel in this role, you should enjoy leading others, creating great guest experiences, and maintaining a well-stocked and orderly store.

In This Role, You Will:

• Promote OTG's culture, values, and mission with integrity and knowledge.
• Maintain a calm demeanor during high-volume or unusual events and set a positive example.
• Assist in training new crew members and provide positive reinforcement and coaching.
• Deliver the OTG experience by prioritizing guest needs, connecting with them, and responding to their needs.
• Maintain a clean and organized workspace, ensuring health, safety, and sanitation guidelines are followed.
• Communicate product outages, equipment issues, or service problems to the manager immediately.
• Execute store operations, organize opening and closing duties, and utilize operational tools for excellence.

Qualifications/Criteria:

• Must be at least 18 years of age.
• Proficient in English.
• Obtain ServSafe certification or equivalent within 30 days of hire.
• Able to lift 35 pounds.
• Able to stand for extended periods, stoop, kneel, and crouch.
• Flexible availability, including nights, weekends, holidays, and inclement weather.

Equal Opportunity Employer

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.