Summary Statement:

Under general direction from the Executive Vice President & Chief Digital Information Officer, this position is accountable for ensuring the Technology Strategy, its technical solutions, and internal and external partnerships are enabling the Joint Commission’s Enterprise strategy. In addition to a dedicated focus on positive customer experience, this position also has direct oversight of Technology operational activities and the IT Project Management Office. Consistent oversight of these activities is imperative in aligning project needs, internal and external priorities and fostering exceptional relationships with a variety of stakeholders all while supporting overall technology transformation.

Position Accountabilities:

Director-level oversight of the following areas within the IT organization:

• Technology and Digital Products Business Engagement Team
• Digital Products Quality Assurance Team
• Digital Products Global Training and Client Engagement Team
• IT PMO
• IT Governance and Portfolio Management
• IT Performance Metrics Technology Operations to include but not limited to FinOps, Technology Vendor Management, Process Improvement, Technology Finance

Enterprise Engagement and Business Partnerships:

Accountable for ensuring strong Enterprise engagement supporting the Joint Commission, Joint Commission International, Joint Commission Resources, National Quality Forum, and any other future Accreditation acquisitions’ application portfolio for both internal and external stakeholders. Such activities include ongoing stakeholder engagement, managing multiple requests, participation in focus groups and other voice of customer gathering feedback opportunities.

Process and review enhancement requests, foster prioritization and development of requirements and application solutions needed to help drive business goals and support business capabilities. Partners closely with Associate CDIO to ensure that the development and business engagement teams are closely aligned.

Champion the development of enterprise engagement procedures, policies, standards and controls needed to ensure strong alignment and maturing organization capability.

Support the ongoing development, delivery and execution of clinical implementation training and support.

Support all testing and quality assurance processes across the application portfolio.

At times, serve as a primary resource for delivering and facilitating technical education for various audiences.

Ability to act quickly to help resolve escalated issues to best support operations.

Operational Excellence, Performance Improvement and IT PMO:

IT Project Management Office:

Leads the IT PMO team and the development and management of the IT Project Portfolio. Provides oversight to ensure that project management processes are consistently followed including but not limited to the execution and completion of applicable project artifacts, project status dashboards and participation in meetings that review project status. Ensures strong partnership between the IT PMO, larger IT organization and the Enterprise where needed.

Budgeting Activities:

Actively partners with Associate CDIO and other IT Directors for all budgeting related activities. Assists with the development and management of department budget based on short and long-term goals and objectives of the IT organization. Works closely with budget representatives within the Enterprise to review cost savings monthly. Partners closely with other leaders within IT for estimation activities as required for projects or special requests.

Performance Improvement:

Actively identifies opportunities for performance improvement within the IT organization working toward the goal of being “brilliant at the basics”. Oversees the MOR (monthly operational report) and coordinates presentation components of that report to CDIO with the eventual goal of real-time automation. Leads activities that help promote consistent processes, standard operating procedures and opportunities for ongoing improvement within IT.

Enterprise Strategic Planning:

Actively leads in the planning and implementation of the Enterprise strategy within both IT and at an Enterprise level. This may include planning Enterprise leadership strategy retreats as assigned. Fosters communication of Enterprise strategy to all of IT and assists in the project planning processes needed to support the IT Project Portfolio. At times, they may facilitate and lead high visibility Enterprise projects partnering closely with senior leaders and Officers.

Strategic Partnership Alignment:

At the direction of the VP & CDIO, works closely with strategic partners to transform application portfolio supporting the Enterprise. Activities include guiding and directing the application teams in their participation in technology application transformation initiatives and connecting business teams with partnership relationships. Participate and co-lead timelining and prioritization activities as well as project management, requirement gathering, idea generation, development, education and implementation for the life-cycle of the project.

Position Requirements:

Bachelor’s degree in Computer Science, Engineering, Information Systems, Mathematics, Business, Clinical Practice or related discipline. MBA preferred. 10-12 years’ experience in large Healthcare or Certification/Accreditation enterprises, five of which serving in a management or leadership position or the equivalent combination of education and experience required. 10+ years of experience in business and systems analysis in a software product development environment preferably for healthcare industry and 5+ years of managing a Business Analyst team. Agile Certified Practitioner preferred. Proficient in the Palantir / Foundry training platform within 1 year of position start date. Proficient knowledge and in-depth understanding of how business and technical processes integrate is required. Must be proficient with and know how to apply business engagement processes including requirement gathering, clear communication and expectation setting, project management, and financial management. A strong understanding of the multiple Enterprise business processes is required in addition to healthcare organization accreditation and certification experience. The ability to understand the customer journey, survey/review process and how those processes intersect within the technical application portfolio is key to the success of this role. Strong interpersonal and organizational skills and the ability to manage multiple priorities at any given time. Demonstrated ability to effectively manage people with a focus on ongoing professional development of their team. Ability to instill a strong effective culture with a bias for action. Knowledge in project management processes to ensure that project priorities and milestones are met to best serve Enterprise-related priorities. Skilled facilitation and presentation at the executive level and for large internal and external stakeholder audiences.

Certificates and/or Licenses

Advanced knowledge and implementation experience with large scale and complex business projects. PMP/PMO certification preferred.

Travel Requirements

Ability to travel as needed, up to 20%.

Position Competencies

• Aligning Performance for Success - Focusing and managing individual performance by helping others set performance goals and then tracking results and evaluating performance effectiveness.
• Guiding Team Success - Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
• Building Partnerships - Developing and leveraging relationships within and across work groups to achieve results.
• Earning Trust - Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
• Coaching - Engaging an individual in developing and committing to an action plan that targets specific behaviors, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.
• Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• Customer Focus - Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value.
• Decision Making - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizing probable consequences.
• Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Innovation - Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.

Joint Commission offers a comprehensive benefits package. For an overview of our benefits package, please visit our Joint Commission Career Page. This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.