Job Details

• Job Title: Solution Business Analyst (Staff)
• Client: Korean IT consulting co.
• Working Location: Austin, TX
• Working Style: onsite
• Employment Type: 1-Year contract/W2
• Salary: $52K-54K annually (DOE)
• Benefit: 401K and Insurance
• Visa Support: Not provided
• Working Hours: 9-6 CST or 8-5 CST
• Language: English and Korean required

Key Responsibilities:

• Support and operate IT asset and facility management services, including business phones, AV assets, and workspace-related solutions for internal customers.
• Coordinate with internal teams to ensure smooth, stable, and efficient service operations.
• Identify, understand, and document customer and market requirements, translating business needs into solution features.
• Collaborate with engineering teams to define and enhance product capabilities.
• Analyze market trends, product performance, and customer feedback gathered from sales, customer success teams, and end users.
• Partner with IT, Security, and Finance teams to improve mobility and workspace management solutions.
• Monitor industry and competitor activities and contribute to competitive strategy discussions.
• Create, update, and maintain solution-related documentation, user guides, operational reports, and marketing materials.
• Support day-to-day operations and ensure a seamless experience for internal stakeholders.
• Drive continuous improvement initiatives across enterprise IT asset and workspace management services.

The right candidate will possess:

• Strong ownership mindset with the ability to work independently and manage operational responsibilities.
• Excellent communication and cross-functional collaboration skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Customer-focused approach with attention to detail and service quality.
• Experience working with enterprise IT, workspace management, or employee service operations.

Required Qualifications & Skills:

• Bachelor’s degree preferred or equivalent relevant work experience.
• 1–3 years of experience in IT asset management, corporate employee service operations, or project management.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong communication, coordination, and project management skills.
• Ability to work effectively with IT, Security, Finance, and Engineering teams.
• Bilingual proficiency in Korean and English required.

Preferred Qualifications:

• 3+ years of experience supporting enterprise SaaS products or product management initiatives.
• Experience with IT asset management and workspace management platforms.
• Experience gathering business requirements and supporting solution development.
• Knowledge of enterprise mobility and workplace technology solutions.

Important Notice

Beware of scams: Cinter Technology will never contact candidates from an email address ending in @cintertechnology.work. Any such email is fraudulent.

No C2C: We do not accept Corp-to-Corp (C2C) arrangements for this position.