Site w/classified support engineer

GovCIO is currently hiring for an Site W/Classified Support Engineer for an upcoming award. This position will be located in Herndon, VA and will be an onsite position.

Responsibilities

• Provides technical and management leadership for major IT field support services for Site W classified systems, establishing goals and plans that meet project objectives.
• Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met.
• Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources.
• Ensure support engineers complete mandatory and job-related training.
• Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling.

Qualifications

• High School with 6 - 9 years (or commensurate experience).

Required Skills and Experience

• 6 years experience in IT support.
• Holds appropriate personnel clearance levels to gain access to classified systems.
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems.
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies.
• Possesses the ability to provide comprehensive IT support for TSA staff at International locations.
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery.
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement.
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks.
• Clearance Required: Must have an active TS/SCI clearance.

#TSA