Service/store manager

Turbo Tim’s mission is to offer exceptional service in order to help our customers feel safe on the road and comfortable in our shop. We strive to fulfill this mission, daily, through compassionate listening, attention to detail, and excellent communication for both our customers and internally among team members. And we gotta have fun!

Position Overview:

As the Store Manager you will lead the daily operations of the respective shop location in concert with Foreman, Service Advisors, Technicians and other staff to ensure all services meet Turbo Tim’s high standards of quality and customer satisfaction. You will partner with leadership and other Store Managers to innovate, learn from, and share best practices across and within locations. This role requires a strategic leader with strong technical understanding, an obsession for exceptional customer service and the ability to drive results through efficient processes and team development.

Core Values:

• Community: Working together to solve complex problems, offering to help whenever possible.
• Care: We treat all humans, animals, and machines in our community with respect.
• Trust: We trust our customers and their experiences with their cars.
• Innovation: We strive to grow both personally and professionally to serve our communities to the best of our abilities.
• Fun: We have fun together, joking around is important to the work we do.

Key Responsibilities for the Role:

Customer Experience:

Ensure a welcoming and professional environment for all customers addressing their needs with care and attention to detail. Monitor customer satisfaction and handle any escalated concerns ensuring positive outcomes and maintaining a high retention rate.

Team Leadership & Development:

Supervise train and mentor Service Advisors, Parts Managers, and Technicians to ensure exceptional performance and customer service standards are consistently met.

Operational Management:

Oversee the store's workflow ensuring efficient scheduling of repairs and maintenance to maximize productivity and minimize downtime.

Financial Oversight:

Deliver on Forecast/budget goals and KPIs Track and report financial metrics such as sales, costs, and profitability.

Facilities & Equipment:

Maintain a safe, clean and organized shop environment ensuring all equipment is in good working order.

Continuous Improvement & Growth:

Stay updated on the latest industry trends tools and technologies to ensure Turbo Tims remains at the forefront of the automotive repair industry.

Qualifications:

• Proven experience as an Automotive Service Manager or similar leadership role within the automotive repair industry.
• Strong technical knowledge of automotive systems and repair processes.
• Excellent communication and interpersonal skills with a strong focus on customer satisfaction.

Other duties as assigned. Management reserves the right to modify this job description as needed.