Service manager

Benefits:

• 401(k)
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance

About the Role:

Ditch Witch Sales of Michigan is looking for an experienced and driven Service Manager to lead our service operations in Howell, MI. This is an exciting opportunity to take the helm of a dynamic team, ensuring top-tier equipment service and customer satisfaction in the underground construction industry. If you thrive in a fast-paced environment and love keeping operations running at peak performance, we want to hear from you!

Role and Responsibilities

• Provide direction and leadership to maximize the efficiency, productivity, and profitability of the Service Department.
• Collaborate with Sales, Parts and Administration to maximize the success of the overall dealership.
• Help to develop Service Department objectives and work to ensure the objectives are met.
• Ensure a positive customer service experience and high levels of satisfaction.
• Supervise and manage all Service Department personnel.
• Set schedules for all Service Department personnel and ensure that staffing is adequate to meet department needs.
• Manage processes to create a smooth flow of work through the shop, along with the quality and timeliness of all repairs.
• Coordinate the use of other companies to assist with repairs, as necessary.
• Ensure that all work orders are opened, updated, and closed in a timely manner.
• Verify all parts, labor and other expenses are included on the appropriate work order.
• Manage all manufacturer warranty claims.
• Oversee the maintenance of the rental fleet, making sure all equipment is serviced in a timely manner and repair costs are billed appropriately.
• Manage the repair and maintenance of all company owned equipment.
• Suggest, monitor, and implement facility wide safety practices and programs.
• Ensure compliance with all environmental and OSHA regulations.
• Assist with the coordination of all building maintenance and upkeep.
• Oversee the purchasing of all shop and operating supplies.
• Conduct regular Service Department meetings to ensure effective two-way communication.
• Assist in the recruiting, hiring, and training of all Service Department personnel.
• Prepare annual performance reviews and training plans for all Service Department personnel.
• Provide coaching to Service Department personnel and initiate disciplinary actions, as necessary.
• Provide input on revenue and expense budgets.
• Provide input on capital expenditure planning, budgeting, and purchasing.
• Enforce all company policies and procedures.
• Stay up to date on all available training.
• Other duties as assigned.

Qualifications and Education Requirements

• Bachelor’s Degree or equivalent work experience
• Mechanical background
• Service Department experience
• Supervisory or management training

Preferred Skills

• Strong leadership abilities
• General understanding of business concepts and practices
• Experienced in the use of Microsoft Excel, Outlook, and Word
• Strong work ethic
• High level of integrity
• Strong oral and written communication skills
• Excellent organizational skills and problem-solving abilities

About Us:

Ditch Witch Sales of Michigan is the premier authorized Ditch Witch dealer serving contractors and utility professionals across the state of Michigan. We've built a reputation for delivering industry-leading underground construction equipment backed by exceptional parts and service support. Our team is passionate about what they do, and we take pride in creating a workplace where skilled professionals can grow their careers and make a real impact.