Service manager

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

Service Manager

Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.

Essential Job Functions:

• Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally)
• Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
• Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.
• Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
• Collaborate with company management to support and implement growth strategies.
• Other tasks as assigned by management.

Qualifications:

• A minimum of three years’ successful management experience, within the construction industry preferred.
• Excellent organizational skills.
• Demonstrated ability in providing excellent service to both internal and external customers through effective communication.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• High school diploma or equivalent.

Job Type:

Full-time

Work Environment/Physical Demands:

Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch. Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed. Answering the phone and speaking with customers and employees. The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise.

Benefits:

• Health, Dental, Vision, Life & Disability Policies
• 401K Plan with Company Match
• Company supported Health Savings accounts
• Paid Holidays & Vacation

Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered. We are always on the lookout for people who bring fresh perspective and life experiences to our team.