Service manager

About the Role:

As a Service Manager, you play a crucial role in ensuring the comfort of our residents. You lead a dedicated team that is committed to maintaining the safety and cleanliness of our building. Your responsibilities encompass a wide range of tasks, from addressing resident requests to overseeing plumbing and electrical maintenance. You are not just a manager; you are also a hands-on problem solver and a leader in enhancing our landscaping efforts.

On the admin side, you're the paperwork guru—processing reports, hiring awesome new team members, and keeping the supplies flowing. With your superhero cape on, you ensure our residents' homes are not just houses but havens of happiness.

About this opportunity:

Location: DLP Jonesboro, 3719 Stadium Blvd, Jonesboro, AR 72404

Position type: Full-time

This job requires a flexible schedule with varied work hours that may include weekends.

What We are looking for in a Service Manager:

• HVAC Certified
• Apartment turn focused with scheduling experience and quick turnaround with attention to detail.
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Strong Leadership and team management skills with a focus on collaboration.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Active Drivers license and reliable transportation.
• Familiarity with property management operations is a plus.
• Ability to stand, walk, and move around the property for up to 8 hours daily.
• Lift and carry objects up to 50 pounds regularly and up to 75 pounds occasionally with assistance.
• Perform repetitive movements, climb ladders, and work in confined spaces or at heights.
• Adequate vision and hearing (with or without corrective aids) to inspect equipment and communicate effectively.
• Capability to work outdoors in various weather conditions and around dust, fumes, and loud noises.

What you will do as a Service Manager:

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests to qualified personnel for a 24-hour turnaround.
• Schedule all vacancies for 5-day turns.
• Manage security deposit dispositions and attend required meetings.

What Motivates Us:

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: We’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for twelve consecutive years.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

• Driven for Greatness: Pursuing knowledge and growth both personally and professionally.
• Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.
• Grit: Demonstrating endurance and commitment to achieve long-term goals.
• Community: Elevating the greater good and cultivating thriving relationships.
• Authenticity: Being true to ourselves and others, fostering growth through open dialogue.
• Prepared to Win: Applying discipline and consistent effort to achieve our goals.
• Kingdom Impact: Sharing God’s love through our work and service.
• Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.
• Stewardship: Committing to those who trust us with their capital, communities, and careers.
• Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.