Service manager

Description Wisconsin Kenworth in Green Bay is currently seeking a driven individual to take on the full-time Service Manager position! This position is ideal for those who have experience in leadership, professionalism, and excellent communication skills. This is a great opportunity to join a growing and successful dealer group!

Primary Duties:

The Service Manager is responsible for the Branch service department and its diesel technicians, including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership.

• Establishes strategic and operational goals and objectives for the Branch service department.
• Establishes Service Department profit targets and ensures operational goals are met.
• Fosters effective and timely communication between Service and all other Branch departments.
• The Service Manager communicates with vendors on product and warranty issues.
• Overall responsibility for upkeep and maintenance of facility and grounds as budget guidelines and Branch Operating Team decisions dictate.

Responsibilities:

• Establishes financial and operating objectives for the Branch service department in support of company's annual business planning process.
• The Service Manager prepares operating and capital budgets for the Branch service department, reviews on a regular basis and takes corrective action as needed.
• Provides management information to the Executive Committee as it pertains to Branch service operations including truck service forecasts and market trends.
• Evaluates Service Department's performance against target goals and standards, taking appropriate corrective action when needed.
• Analyzes the diesel truck market and develops and/or revises current sales and marketing plan to capitalize on current conditions.
• Establishes and fosters relationships with key outside vendors to include Kenworth, PACCAR, engine distributors, drive train and miscellaneous vendors.
• Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved.
• Thorough knowledge of and compliance with manufacturer and vendor warranties and technical service procedures.
• Follows up and collects vendor credits and allowances in a timely manner.
• Interviews and hires diesel technicians and warranty staff and makes recommendation to supervisor on the hiring of department personnel.
• Ensures shop personnel are properly trained by scheduling employees to appropriate training schools or arranging in-house training seminars as needed.
• Oversees purchasing and acquisition of appropriate department tooling and equipment.
• Ensures department is achieving acceptable productivity, efficiency and is adhering to company goals and policies.
• Addresses and handles personnel issues for the Service Department to include the Performance Appraisals and performance related improvement plans.
• Holds monthly shop meetings, foreman's meetings and safety meetings to review policy, procedures, technical updates, customer issues, etc.
• Records and maintains notes of such meetings. Ensures the safety meeting notes are copied to Human Resources on a timely basis.
• Understands and complies with federal, state and local regulations that affect service operations, to include HAZMAT Program, OSHA Right-to-Know and safety programs.
• Coordinates and implements Branch service advertising and service specials.
• Maintains cleanliness of organization of shop and service office area.
• Ensures overall upkeep of facility and grounds.

Qualifications Requirements:

• Associate's degree (AA) in a technical field or comparable work experience required.
• 3-5 years of heavy-duty truck service or related experience with supervisory experience preferred.
• Management skills to include strategic plan development, decision making abilities and program implementation.
• Ability to demonstrate or display extensive product knowledge to customer and staff.
• Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals.
• Must be highly organized, detail oriented and results driven.
• Ability to prioritize and handle numerous tasks simultaneously.
• Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts.
• Effective written and oral communication skills.
• Ability to handle upset customers in a professional manner.
• The Service Manager must possess good mathematical skills, basic computer skills, and knowledge of Windows.
• The Service Manager for the diesel service department must have the ability to obtain a valid Commercial Drivers License (CDL).
• Ability to travel to meetings, visit customers, attend training classes.
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis.
• Ability to work in a dealership environment to include 8 - 12 hour days with frequent exposure to weather elements.