Job Summary

Ag Express Electronics is seeking a Service Manager to lead the Service team at our Des Moines, Iowa, location. This role is well suited for an experienced leader who values clear expectations, employee development, data-informed decision-making, and continuous improvement.

The Service Manager is responsible for the operational performance of the department, including repair and customer service activities, service quality, and lead-time commitments. By managing performance through meaningful metrics, coaching and developing technicians, and building strong customer relationships, this leader will help the team consistently deliver an exceptional customer experience while meeting company standards and operational goals.

Qualifications

Key Responsibilities

• Department Leadership & Staff Development: Lead, mentor, and evaluate all service technicians, ensuring development and progression are aligned with the company goals and core values.
• Service Operations & Quality Oversight: Oversee and refine repair workflows, ensuring repair processes are consistent, timely, and aligned with service standards.
• Inventory & Resource Planning: Manage service inventory accuracy and ensure parts availability supports smooth repair operations across technician levels.
• Collaboration & Communication: Act as a liaison between service, sales, repair development, and other departments to ensure alignment and information flow.
• Customer & Manufacturer Relations: Build and maintain positive relationships with customers and manufacturers, representing the service department professionally and responsively.
• Continuous Improvement: Champion continuous improvement efforts that enhance productivity, workflow, and service quality.

Required Skills and Qualifications

• Leadership: Proven leadership skills with the ability to coach, develop, and hold a team accountable in a supportive and constructive manner.
• Communication Skills: Strong interpersonal and communication abilities, with confidence in communicating across departments and at multiple levels of the organization.
• Customer Service: Demonstrated commitment to high-quality service and customer satisfaction, with the ability to manage escalations and build long-term relationships.
• Problem Solving: Solution-oriented mindset with strong analytical and critical thinking skills to improve processes and resolve issues.
• Organization Skills: Strong organizational abilities with attention to detail and the capability to manage competing priorities in a deadline-driven environment.
• Collaboration: Ability to work cross-functionally with internal teams including purchasing, product development, and sales to ensure alignment and performance.
• Industry Knowledge: Experience in agricultural equipment, electronics, or a related technical service environment is highly desirable.

Required Experience/Education/Training/Certifications

• Education: High school diploma or GED required; bachelor’s degree in business, agriculture, technical services, or a related field is preferred.
• Work Experience: 5–7 years of progressive experience in service operations or technical repair services, including at least 2 years in a supervisory or team leadership role.
• Computer Skills: Proficiency in Microsoft 365 applications and service management systems is required.

Physical Demands

• Manual Dexterity: Ability to manipulate small components, connectors, and wires with precision and accuracy during the assembly and testing of electrical systems.
• Lifting and Carrying: Occasionally, the role may involve lifting and carrying equipment, tools, or materials weighing up to a certain limit.
• Safety Awareness: Awareness of and adherence to safety protocols and procedures, including ESD (Electrostatic Discharge) protocols, is essential.

Why Ag Express Electronics?

• 100% Employee-Owned Company and ESOP (Employee Stock Ownership Plan)
• Competitive salary plus performance-based incentive opportunity
• Comprehensive medical, dental, and vision benefits
• Paid Time Off and paid holidays
• Professional development and training opportunities

About Us

Ag Express Electronics is a leading provider of innovative electrical solutions for agricultural, construction, and industrial applications. We specialize in designing custom electrical harnesses and distribution systems to meet the unique needs of our clients.