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  5. Onsite Service Manager jobs in Albany, New York, USA

Onsite Service Manager jobs in Albany, New York, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Service Manager Jobs in Albany: On-Site Opportunities Await

Albany's growing customer support industry is driving strong demand for a dedicated service manager to lead on-site operations and ensure top-tier customer satisfaction. With 90 open positions available, this role offers a great opportunity for professionals ready to oversee daily operations in a dynamic, hands-on environment. Companies across the region are actively searching for talent to fill service manager jobs in Albany, making it an ideal time to explore this career path.

Successful candidates typically bring strong leadership, communication, and organizational skills, along with a solid understanding of client relations and operational processes. Employers seeking to hire a service manager often look for proven experience in team supervision, scheduling, budgeting, and problem-solving under pressure. Familiarity with industry-specific software and a customer-first mindset are also highly valued, as the role requires balancing operational efficiency with client satisfaction.

On-site service manager roles in Albany typically involve direct oversight of technicians, staff, and daily workflows, requiring a consistent physical presence to coordinate operations effectively. The local market shows steady hiring activity, reflecting broader regional growth in customer-focused industries across New York State. Businesses value professionals who can maintain quality standards while adapting to evolving customer needs in a competitive, client-driven economy.

If you're ready to take the next step in your career, exploring current service manager vacancies could be your path to a rewarding new role. Global Work AI connects skilled professionals with employers offering exciting opportunities in this field, making it easier to find the right fit in Albany's thriving job market.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What does a service manager do day to day?

    A service manager in Albany usually spends the day keeping operations steady, supporting staff, and making sure clients receive consistent service. Typical duties include reviewing schedules, coaching team members, resolving customer issues, monitoring performance metrics, and coordinating with sales, operations, or technical teams. In New York workplaces, this role often also involves compliance tracking, documentation, and service quality checks. The exact mix depends on the industry, but the common thread is balancing people, process, and customer satisfaction. Reviewing current openings can help you compare how employers define the role.
  • What skills and qualifications are required for a service manager role in Albany?

    Employers in Albany typically look for a blend of leadership ability, customer service judgment, and strong organization in a service manager candidate. A bachelor’s degree in business, hospitality, operations, or a related field is often preferred, though equivalent experience can matter just as much. Solid communication, scheduling, conflict resolution, budgeting, and basic reporting skills are widely valued across New York hiring teams. Familiarity with CRM systems or service software is also useful. Because expectations vary by sector, it helps to compare listings and note which credentials appear most often.
  • Is previous management experience required for a service manager position?

    Not always, but it is commonly preferred for a service manager opening. In Albany, many employers want proof that a candidate has led teams, handled escalations, or improved service results, even if the title was different. Supervisory experience in customer-facing, operations, or technical settings can be enough for some organizations. Entry pathways are more realistic in companies that promote from within or train internal staff. Strong examples of coordination, coaching, and decision-making can help offset a shorter background, so it is worth checking how each posting weights experience.
  • What is the average salary for a service manager in Albany?

    Pay for a service manager in Albany varies by industry, company size, and background, but local compensation generally reflects New York State market levels. Many listings fall into a mid-range salary band that can rise with overtime eligibility, bonus plans, or supervisory scope. Roles in healthcare, automotive, and technical services may pay differently from retail or hospitality positions. Because salary data shifts with demand and cost of living, it is smart to compare current Albany postings, review salary sites, and look at benefits such as commissions, insurance, or retirement support.
  • What industries hire service managers, and how do the responsibilities differ?

    Service manager roles appear across several Albany industries, including automotive, healthcare, hospitality, facilities, utilities, and technology support. In auto shops, the focus is often repair workflow, estimates, and customer updates. In healthcare or senior care, the job may center on patient experience, staffing, and regulatory standards. Hospitality employers usually emphasize guest satisfaction and team coordination, while technical service teams often expect scheduling, ticket management, and troubleshooting oversight. The title stays similar, but the daily priorities change by setting. Comparing employers side by side can show which environment fits your background best.
  • What does the hiring process typically look like for a service manager role?

    The hiring process for a service manager position in Albany often starts with an application review and a recruiter or hiring manager screening call. Candidates may then complete one or two interviews focused on leadership style, conflict handling, and service metrics. Some employers also use skills assessments, scenario questions, or background checks before making an offer. In New York, verification of prior work history and references is common for supervisory roles. Timelines vary, but stronger applicants usually prepare examples that show results, coaching ability, and operational follow-through before moving to the next stage.
  • What career growth opportunities are available for a service manager?

    A service manager can move into broader leadership paths such as operations manager, regional manager, branch director, or customer experience leadership. In Albany, some professionals also transition into project coordination, training, or process improvement roles, especially when they build expertise in reporting and team development. Industry experience can open different doors: technical service backgrounds may lead to service operations, while hospitality or healthcare paths can progress into department leadership. Growth often depends on measurable results, so it helps to track performance wins and compare adjacent roles as you plan the next step.

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90 jobs found

  • Boutique La Vie En Rose

    Boutique La Vie En Rose

    3 days ago

    Assistant manager

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their...

    onsite, Albany, NY, United States
    $40k – $50k/yrFull TimeNo Skills
  • University of Rochester

    University of Rochester

    5 days ago

    Manager, self-pay service

    As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect,...

    onsite, Albany, NY, United States
    $71k – $106k/yrFull TimeLead / Manager
  • AAMCO Transmissions and Total Car Care

    AAMCO Transmissions and Total Car Care

    6 days ago

    Automotive service manager

    We are looking for an experienced Manager to join our team! A Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with...

    onsite, Albany, NY, United States
    Full TimeJunior (<2 years)
  • CVS Health

    CVS Health

    6 days ago

    Operations manager

    We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who...

    onsite, Albany, NY, United States
    $42k – $71k/yrFull TimeJunior (<2 years)
  • PwC

    PwC

    7 days ago

    Oracle utitlities - senior manager

    Job Description & Summary The Opportunity As an Oracle Utilities Senior Manager, you will play a pivotal role in guiding organizations through their digital transformation journey, leveraging Oracle...

    onsite, Albany, NY, United States
    $124k – $280k/yrFull TimeSenior (5+ years)
  • Accenture

    Accenture

    8 days ago

    Jira service management (jsm) specialist

    We Are Accenture Business Agility partners with enterprise organizations to transform how they deliver services — and Jira Service Management is at the center of that work. As a JSM practitioner...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeSenior (5+ years)
  • cb20

    cb20

    10 days ago

    Field services project manager

    cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of...

    onsite, Albany, NY, United States
    $80k – $100k/yrFull TimeLead / Manager
  • Equinox

    Equinox

    10 days ago

    Program manager - adult residential services

    Apply Job Type Full-time Description Equinox is a non-profit human services organization in the Capital Region. For more than 40 years, Equinox has reached out to people who need us most with...

    onsite, Albany, NY, United States
    $62k/yrFull TimeLead / Manager
  • AutoZone

    AutoZone

    11 days ago

    Part sales manager – part time

    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The...

    onsite, Albany, NY, United States
    Part TimeJunior (<2 years)
  • Equinox Inc

    Equinox Inc

    12 days ago

    Program manager - adult residential services

    Description Equinox is a non-profit human services organization in the Capital Region. For more than 40 years, Equinox has reached out to people who need us most with innovative and effective...

    onsite, Albany, NY, United States
    Full TimeLead / Manager
  • Aramark

    Aramark

    13 days ago

    Food service manager

    Job Description Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options...

    onsite, Albany, NY, United States
    $70k – $73k/yrFull TimeJunior (<2 years)
  • Lennox International

    Lennox International

    14 days ago

    Store manager

    Who We Are Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions....

    onsite, Albany, NY, United States
    $69k – $90k/yrFull TimeLead / Manager
  • Raymour & Flanigan Furniture and Mattresses

    Raymour & Flanigan Furniture and Mattresses

    16 days ago

    Customer service representative

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...

    onsite, Albany, NY, United States
    Full TimeJunior (<2 years)
  • Global Montello Group Corp

    Global Montello Group Corp

    16 days ago

    Floating manager - xtramart

    Job Summary A Floating Store Manager will learn the details of operating and managing a successful convenience store while assisting various Store Managers at other locations. This will allow the...

    onsite, Albany, NY, United States
    $40k – $46k/yrFull TimeJunior (<2 years)
  • Aramark

    Aramark

    17 days ago

    Food service manager - university at albany

    Compensation Data COMPENSATION: The Salaried rate for this position is $70,000.00 to $80,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good...

    onsite, Albany, NY, United States
    $70k – $80k/yrFull TimeJunior (<2 years)
  • Apple

    Apple

    18 days ago

    Us-genius admin

    Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...

    onsite, Albany, NY, United States
    Full TimeJunior (<2 years)
  • Accenture

    Accenture

    20 days ago

    Client service delivery senior manager – infrastructure

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we...

    onsite, Albany, NY, United States
    $123k – $302k/yrFull TimeSenior (5+ years)
  • Northeast Grocery

    Northeast Grocery

    24 days ago

    Front end manager

    Pay Range: $22.00- $32.00 SUMMARY Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible...

    onsite, Albany, NY, United States
    $44k – $65k/yrFull TimeLead / Manager
  • Midas

    Midas

    a month ago

    Store manager

    Benefits: Paid time off 401(k) Competitive salary Automotive Management Group is looking for the perfect Manager to take our busy automotive repair shop to the next level! Let's talk about why you...

    onsite, Albany, NY, United States
    $80k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    a month ago

    Servicenow delivery lead senior manager

    We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture...

    onsite, Albany, NY, United States
    $123k – $302k/yrFull TimeLead / Manager

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