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  2. North Carolina
  3. Charlotte
  4. Service Manager

Onsite Service Manager jobs in Charlotte, North Carolina, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

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    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

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Service Manager Jobs in Charlotte — On-Site Role with Growing Demand

Charlotte's expanding business landscape is creating steady demand for experienced leaders, with 63 open service manager jobs in Charlotte available now. This on-site role calls for professionals ready to oversee daily operations, coordinate teams, and ensure top-tier customer satisfaction in a thriving North Carolina market. Employers across the region are eager to fill this position with someone who can bring structure and strong leadership to fast-paced environments.

Successful candidates bring strong organizational and communication skills, with proven experience in staff supervision, scheduling, and customer relationship management. Employers value analytical thinkers who can interpret performance metrics, manage budgets, and streamline workflows to boost efficiency. Familiarity with CRM systems and compliance standards strengthens a candidate's profile, and professionals who demonstrate adaptability stand out among today's service manager vacancies.

On-site work in Charlotte lets managers engage directly with staff and clients, offering hands-on leadership that remote setups can't replicate. The city's expanding commercial and residential sectors keep hiring activity strong, making it a promising market for operations leadership careers in the Southeast. Companies favor in-person oversight to maintain quality control and fast response times.

If you're ready to advance your career in Charlotte's dynamic business scene, now is the time to explore new opportunities as a service manager. Global Work AI connects motivated professionals with employers eager to hire a service manager who leads with confidence and drives results. Take the next step toward a rewarding on-site career today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average service manager salary in Charlotte?

    In Charlotte, a service manager salary usually falls in a midrange management band, with automotive, hospitality, and facilities roles often paying differently based on hours, team size, and technical scope. North Carolina employers commonly post compensation that starts around the low-to-mid $50,000s and can move into the $70,000s or higher when commission, bonuses, or larger operations are involved. Local demand in the Charlotte market, especially for candidates with strong customer retention and team leadership experience, can influence offers. It helps to review current listings and compare pay against similar supervisory roles.
  • What qualifications do you need to become a service manager?

    Most Charlotte employers look for a mix of hands-on industry experience and people-management ability rather than a single formal path. A high school diploma is often the baseline, while an associate or bachelor’s degree can strengthen a service manager application in fields like automotive, property services, or technical support. Prior experience leading a team, handling customer issues, and using scheduling or CRM tools is commonly expected. In North Carolina, some employers also value certifications tied to the industry. Reviewing local postings can clarify which credentials matter most for your target niche.
  • What skills are most important for a service manager role?

    Strong communication sits near the top, since the job involves guiding staff, solving customer concerns, and keeping expectations clear. In a service manager role, employers in Charlotte also value conflict resolution, scheduling, coaching, budgeting awareness, and the ability to track service metrics. Technical knowledge depends on the industry, but organized follow-through and calm decision-making are almost always essential. Because many teams work in fast-paced settings, adaptability matters too. Comparing similar openings in North Carolina can show which skills are emphasized most often.
  • What does a service manager do on a typical day?

    The day often starts with reviewing schedules, staffing needs, open tickets, or service priorities before the team gets busy. A service manager in Charlotte may spend time checking performance data, speaking with customers, supporting employees, and making sure deadlines are met. In many workplaces, the role also includes coordinating with sales, operations, or parts and inventory teams, depending on the business type. Some days focus on coaching; others involve problem-solving and escalation handling. Looking at current local job ads can give you a clearer picture of daily workflow by sector.
  • What are the main responsibilities of a service manager?

    Core duties usually include supervising staff, maintaining service quality, managing customer concerns, and keeping operations efficient. A service manager is often responsible for training employees, assigning work, monitoring performance, and enforcing company standards. In Charlotte, employers may also expect oversight of budgets, schedules, reports, and safety or compliance procedures, especially in regulated or customer-facing environments. The exact mix depends on the industry, but accountability for both team results and client satisfaction is common. Checking related management roles can help you judge how broad the scope may be.
  • What is the hiring process for a service manager job in Charlotte?

    Most Charlotte hiring processes start with an application and resume review, followed by one or more interviews that test leadership style, problem-solving, and customer service judgment. For a service manager position, employers may ask for examples of coaching staff, handling complaints, or improving workflow. Depending on the industry, you might also complete a skills assessment, reference checks, or a background screen before an offer. In North Carolina, the pace can vary by company size and urgency, so it is useful to compare timelines across current listings and prepare specific examples in advance.
  • What work schedule and on-site expectations can a service manager expect in Charlotte?

    Because the role is on-site, most Charlotte employers expect a consistent in-person presence during core business hours, with added flexibility for early openings, late closings, or weekend coverage in some industries. A service manager may need to step in for staffing gaps, customer issues, or operational needs, so schedules are often more structured than frontline roles but less predictable than standard office work. Overtime can happen during peak periods. Reviewing local job postings will help you see whether the schedule is weekday-based, shift-based, or tied to extended service hours.

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63 jobs found

  • Arby's

    Arby's

    11 days ago

    Shift manager

    We’re glad you’re here. You may know us as the brand with Roast Beef and Curly Fries – but we are also crafting incredible career opportunities. You’re in the right place if you’re here for benefits...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Amazon

    Amazon

    12 days ago

    Area manager ii

    Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area...

    onsite, Charlotte, NC, United States
    $70k – $91k/yrFull TimeJunior (<2 years)
  • Inteplast Group

    Inteplast Group

    12 days ago

    Maintenance manager

    Maintenance Manager Position Objective This position is responsible for managing the plant maintenance and projects in a cost-effective and safe manner that will maximize equipment uptime....

    onsite, Charlotte, NC, United States
    Full TimeLead / Manager
  • GEORGICA PINE CLOTHIERS LLC

    GEORGICA PINE CLOTHIERS LLC

    12 days ago

    Assistant manager

    Why J.McLaughlin? J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Planet Fitness

    Planet Fitness

    12 days ago

    Front desk associate

    About Us Who We Are: At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. In our clubs, that comes to life...

    onsite, Charlotte, NC, United States
    Part TimeJunior (<2 years)
  • Flow Control Group

    Flow Control Group

    12 days ago

    Network service manager

    About Us Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over...

    onsite, Charlotte, NC, United States
    Full TimeLead / Manager
  • Family Dollar

    Family Dollar

    12 days ago

    Customer service associate i

    We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

    onsite, Charlotte, NC, United States
    Part TimeJunior (<2 years)
  • SolarWinds

    SolarWinds

    12 days ago

    Customer success manager - sled

    At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our...

    onsite, Austin, TX, United States
    Full TimeJunior (<2 years)
  • AutoZone

    AutoZone

    14 days ago

    Part sales manager – part time

    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The...

    onsite, Charlotte, NC, United States
    Part TimeJunior (<2 years)
  • Cinemark

    Cinemark

    14 days ago

    Full-time assistant manager

    Apply in ~60 Seconds Join Our Team: A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible...

    onsite, Charlotte, NC, United States
    $30k – $36k/yrFull TimeEntry with Degree
  • J.Crew

    J.Crew

    14 days ago

    Assistant manager

    Our Story We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing...

    onsite, Charlotte, NC, United States
    $36k – $45k/yrPart TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    15 days ago

    Returning store manager - spirit

    Hourly rate ranges from $19.50 - $20.50 per hour and is dependent upon qualifications and experience. Benefits include: Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program. All Bonus...

    onsite, Charlotte, NC, United States
    $39k – $41k/yrPart TimeJunior (<2 years)
  • Corning

    Corning

    15 days ago

    Customer operations specialist

    Requisition Number: 78680 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the...

    onsite, Charlotte, NC, United States
    $47k – $65k/yrFull TimeMiddle (2-4 years)
  • Mission Rock Residential LLC

    Mission Rock Residential LLC

    15 days ago

    Service manager

    Service Manager Description Location: Blu at Northline | Charlotte, NC At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home. We are...

    onsite, Charlotte, NC, United States
    $73k – $81k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    15 days ago

    Servicenow technology delivery lead manager

    We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeLead / Manager
  • Elford Inc

    Elford Inc

    15 days ago

    Enterprise applications manager

    Want to own the technology behind how an entire business operates—not just keep the applications running? Elford is looking for an experienced Enterprise Applications Manager to lead the strategy,...

    onsite, Charlotte, NC, United States
    Full TimeLead / Manager
  • Xylem

    Xylem

    15 days ago

    Sr. manager, application engineering, wss

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with...

    onsite, Charlotte, NC, United States
    Full TimeSenior (5+ years)
  • EasyCare Recruiting

    EasyCare Recruiting

    15 days ago

    Automotive parts manager

    Automotive Parts Manager Dieffenbach GM Superstore This could be the opportunity for advancement you’ve been looking for, because our growing dealership needs a motivated, detail-oriented parts...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Diverse Lynx LLC

    Diverse Lynx LLC

    16 days ago

    Release manager (mid-level)

    Release Manager (Mid-Level) Location: Onsite (4 days/week in client office is mandatory) in Denver, CO ( Preferred ) or Charlotte, NC Max bill rate: 48-50/hr on W2 Top Skills: Jira Gitlab Chalk GECX...

    onsite, Charlotte, NC, United States
    $97k – $101k/yrFull TimeMiddle (2-4 years)
  • J.Crew

    J.Crew

    16 days ago

    Associate manager

    Our Story We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing...

    onsite, Charlotte, NC, United States
    $48k – $60k/yrFull TimeLead / Manager
  • The Ballantyne Hotel & Spa, Charlotte

    The Ballantyne Hotel & Spa, Charlotte

    16 days ago

    Spa supervisor

    Spa Supervisor Department: Spa Reports To: Spa Director Northwood Overview An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Dollar Tree

    Dollar Tree

    16 days ago

    Retail store manager

    We’re seeking a Retail Store Manager to join our team to lead associates, assist customers, and drive store sales. Responsibilities include, but are not limited to, the following: Manage and oversee...

    onsite, Charlotte, NC, United States
    $37k – $47k/yrFull TimeJunior (<2 years)
  • Goodyear

    Goodyear

    17 days ago

    Service manager - charlotte, nc

    Job Description Let's Connect APPLY TODAY To Schedule Your On Site Interview! Text "Goodyear" to 66866 to connect with a recruiter! Goodyear owns and operates more than 580 tire and auto service...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Parks Automotive Group

    Parks Automotive Group

    17 days ago

    Service advisor

    Job Details: Job Location: Parks Chevrolet Charlotte - Charlotte, NC Position Type: Full Time Education Level: Not Specified Salary Range: Undisclosed Job Shift: Day Shift Job Category: Sales Job...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • Accenture

    Accenture

    17 days ago

    Utilities asset & work management transformation manager

    We Are: Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at...

    onsite, Albany, OR, United States
    $79k – $294k/yrFull TimeSenior (5+ years)
  • MacLean Power Systems

    MacLean Power Systems

    18 days ago

    Senior customer service representative

    MacLean Power Systems (MPS) is a leading manufacturer of engineered products and solutions used in the maintenance, repair, upgrade, and construction of transmission, distribution, and substation...

    onsite, Charlotte, NC, United States
    Full TimeSenior (5+ years)
  • American Signature

    American Signature

    19 days ago

    Assistant manager

    Assistant Manager At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • American Signature

    American Signature

    19 days ago

    Sales manager

    Sales Manager At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose,...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • S

    Singh Management Company

    19 days ago

    Environmental service manager

    The Environmental Service Manager is responsible for the safety, beautification, and maintenance of our communities both inside and out. They work closely with Maintenance Technicians and the...

    onsite, Charlotte, NC, United States
    Full TimeLead / Manager
  • Deloitte

    Deloitte

    19 days ago

    Service strategy manager – technology industry

    SERVICE STRATEGY MANAGER – TECHNOLOGY INDUSTRY Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, GA, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Five Below

    Five Below

    20 days ago

    Support lead part time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited...

    onsite, Charlotte, NC, United States
    $23k/yrPart TimeLead / Manager
  • Spencer Gifts

    Spencer Gifts

    22 days ago

    Assistant store manager - spirit

    Hourly rate ranges from $16.75 - $17.25 per hour and is dependent upon qualifications and experience. Benefits include: Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program....

    onsite, Charlotte, NC, United States
    $34k/yrFull TimeJunior (<2 years)
  • Deloitte

    Deloitte

    22 days ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Accenture

    Accenture

    24 days ago

    Public service - higher education management consulting senior manager – transformation lead

    Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, NY, United States
    $113k – $338k/yrFull TimeSenior (5+ years)
  • Carrier

    Carrier

    24 days ago

    General manager, rental systems and spot coolers

    About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life....

    onsite, Charlotte, NC, United States
    $143k – $286k/yrFull TimeLead / Manager
  • AutoZone

    AutoZone

    25 days ago

    Assistant store manager

    AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked...

    onsite, Charlotte, NC, United States
    Full TimeJunior (<2 years)
  • M

    Maya Hospitality Group Inc

    a month ago

    Assistant general manager

    ASSISTANT GENERAL MANAGER – DEAR CHARLOTTE CHARLOTTE, NC | STEELE CREEK $65,000–$75,000 + Bonus Opportunity | Full-Time ABOUT DEAR CHARLOTTE Dear Charlotte is a new Mediterranean-inspired rooftop...

    onsite, Charlotte, NC, United States
    $65k – $75k/yrFull TimeLead / Manager
  • Nixon Power Services

    Nixon Power Services

    a month ago

    Technical operations manager

    Job Summary This position is responsible for providing technical support and development for Technicians in their territory, providing complex job support, and basic generator education to...

    onsite, Charlotte, NC, United States
    Full TimeLead / Manager

10,000,000+ more jobs available!