Service Dispatcher & Coordinator

Archer Mechanical is currently seeking a dedicated full-time Service Dispatcher and Coordinator to join our team.

Archer Mechanical specializes in sustainable mechanical and plumbing systems, providing a design-build, design-assist, new construction, additions, remodels, retrofits, service and preventative maintenance.

The organization has been established since 1987 and has continued to grow rapidly over the past 39 years. Archer Mechanical produces a higher-value product cost-effectively and efficiently using progressive construction planning technologies, advanced construction materials, and manufacturing methods, reducing safety risks, schedule durations, and congestion on the job site while enhancing the construction results.

We are looking for a Service Dispatcher / Coordinator to serve as the air-traffic controller and command center for our Building Services division. As we scale our field team, this seat owns the work going out the door—matching the right technician to the right job with the right details so nothing falls through the cracks.

This position is expected to report in person full time at our location in Salt Lake City.

Essential Duties & Responsibilities:

• Take Ownership: Be self-motivated and take high-level ownership of the service dispatch board, prioritizing reactive service calls and preventative maintenance schedules.
• Board Operations: Match each job to the appropriate technician based on customer priority, technical skills/certifications, and geographic location.
• Quality Assurance & Closeout: Lead quality enforcement on field work orders; bounce back incomplete tickets (missing photos, customer checkout, or receipts) to technicians before sending clean files to billing.
• Customer Communication: Serve as the primary point of contact for customer inquiries, job-status updates, and 24-hour advance visit confirmations.
• Field Logistics: Manage technician time-off calendars, track certification expirations, administer on-call rotations, and flag potential coverage gaps.
• Data & CRM Management: Log every quote and opportunity into our CRM within one business day while maintaining clean, organized customer and job records.
• Parts & Tool Tracking: Coordinate with field technicians on diagnostics and parts ETAs to make smart decisions on ticket holds versus split billings.
• Professionalism: Communicate professionally and warmly with customers, field technicians, and internal teams to represent Archer Mechanical.

Critical Qualifications:

• Minimum 2+ years of dispatching, scheduling, or service coordination experience in a field-service trade (HVAC, plumbing, electrical, or mechanical) or comparable logistics environment.
• Calm and decisive under pressure with the ability to manage a full board and high phone volume without dropping details.
• High level of attention to detail with a willingness to hold field technicians accountable to documentation standards.
• Strong proficiency with field-service management software and CRMs, with the ability to quickly adapt to new digital tools.
• Positive, team-oriented communication skills with a detail-oriented and adaptable mindset.

Preferential Qualifications:

• Direct trade experience or familiarity with HVAC and plumbing terminology, parts, and job rhythms.
• Hands-on experience with field software such as ServiceTitan, FieldConnect, BuildOps, XOi, or PipeDrive.
• Strong geographic and routing knowledge of the Wasatch Front and surrounding service areas.