Office manager

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About Us

We are a growing plumbing, heating, and air conditioning company serving Utah County and the Heber Valley. We take pride in fast, honest service and a team that works well together. We’re looking for a sharp, organized Office Manager to keep our operations running smoothly and help our team hit its goals.

About the Role

This is a hands-on leadership role at the center of our business. You’ll oversee dispatch, call handling, scheduling, and customer escalations, and you’ll coach our office team to perform at a high level. If you like solving problems, spotting what’s off before it becomes an issue, and developing people, this role is for you.

What You’ll Do

Dispatch and Scheduling

• Review the dispatch board daily for open jobs, technician schedules, and discrepancies
• Monitor maintenance appointments and HVAC jobs that go uncompleted or missed
• Build outbound call schedules a week in advance and track outbound call activity
• Manage Schedule Engine scheduling and review why calls come in during the day

Calls and Customer Service

• Review missed calls and listen to recorded calls for quality and coaching
• Handle customer concern escalations and payment disputes
• Process refunds
• Track our booking rate (goal: 90%) and find ways to improve it

Billing, Collections, and Equipment

• Handle pre-lien tasks and spot-check liens
• Monitor collections and unsold estimates
• Register equipment and process equipment rebates
• Review payroll weekly

Team Leadership

• Run one-on-ones and performance reviews
• Monitor reviews on our internal review site
• Lead ServiceTitan trainings for reps, assign online training, and follow up on completion
• Take part in hiring for the office and field teams

What We’re Looking For

• [2+] years of office management, dispatch, or call center leadership experience, ideally in home services or the trades
• Strong people skills and comfort giving direct, constructive feedback
• Detail-oriented, with the ability to spot errors and patterns in schedules and data
• Comfortable with field service software (ServiceTitan experience is a big plus)
• Confident handling difficult customer conversations
• Basic understanding of payroll review and collections processes
• Ability to prioritize in a fast-paced environment

What We Offer

$60,000 – $70,000 per year, based on experience

Room to grow with a growing company

A team that values accountability and good communication