Job Details

Job Location: Belton - IDD Mary Jane - Belton, TX

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Travel Percentage: Daily

Job Shift: Day

Minimum Starting Salary: $25.33

Maximum Starting Salary: Dependent on Qualifications

Benefits: Health, Dental, Vision, Life Insurance, Generous Paid Time Off - 9.23 hrs per pay period, 10 Observed Company Paid Holidays, 8 Hours Annual Volunteer Time Off, Retirement Plan w/ 6% Employer Contribution, Employee Assistance Program

General Description

Serves as the working team lead for General Revenue (GR), Community First Choice (CFC), and Texas Home Living (TxHmL) service coordination within the Local Intellectual and Developmental Disability Authority (LIDDA). Provides daily workflow coordination, technical assistance, staff coaching, documentation review, quality monitoring, and coverage support to promote timely, accurate, person-centered services for individuals with intellectual and developmental disabilities (IDD). May carry a small caseload or provide temporary direct service coordination during vacancies, absences, or other coverage needs.

Essential Duties and Responsibilities

• Serve as the first point of contact for routine GR/CFC and TxHmL program, workflow, documentation, and electronic-system questions from service coordinators.
• Assist in coordinating daily work assignments, coverage, and workload priorities in consultation with the LIDDA Manager.
• Monitor caseload distribution, open work queues, upcoming contacts and reviews, renewals, authorizations, enrollments, transfers, suspensions, discharges, and other time-sensitive service coordinator responsibilities.
• Identify barriers that may prevent staff from meeting requirements and elevate unresolved timeliness, quality, health and safety, or compliance risks to the LIDDA Manager.
• Provide technical assistance regarding GR/CFC and TxHmL processes.
• Support service coordinators in identifying and addressing health, safety, rights, access, provider-performance, and continuity of care concerns.
• Ensure urgent and reportable matters are escalated according to law, contract requirements, and Center policy.
• Review an assigned sample of plans, assessments, contacts, progress notes, and other records for completeness, timeliness, accuracy, person-centered content, and alignment with applicable requirements.
• Track identified documentation errors, missed activities, or needed corrections and follow through with service coordinators until assigned corrective actions are completed.
• Assist in monitoring trends in documentation, timeliness, productivity, service access, and caseload performance.
• Assist with HHS reviews/audits, internal audits, corrective action plans, records requests, quality-improvement activities, and implementation of approved process changes.
• Maintain practical job aids, checklists, workflow guides, and shared resources in collaboration with the LIDDA Manager, division leadership, and quality staff.
• Participate in team meetings, case reviews, or training sessions as assigned.

General Qualifications

Experience/Education/Licensing/Certification: Bachelors or advanced degree from an accredited college or university in psychology, social work or related social services area.

Preferred Experience: Relevant IDD service coordination experience, particularly with GR, CFC, TxHmL, or HCS programs.

Additional Requirements

Must have and maintain a valid drivers’ license with an acceptable driving record. Regular attendance and reliability is critical to business operations.