Service advisor

Join Banner Chevrolet as a Service Advisor, where you will be the primary point of contact between our customers and the service department. You will help ensure an exceptional customer experience by understanding clients' vehicle needs, coordinating service activities, and delivering clear communication throughout the service process.

ABOUT THE COMPANY

Banner Chevrolet is a trusted name in the automotive industry committed to delivering outstanding customer service and quality vehicles. Located in New Orleans for over 50+ years, we pride ourselves on fostering a welcoming and professional environment where teamwork and customer satisfaction are our top priorities. Join our team and help us continue to build lasting relationships with our community by providing exceptional service every day.

RESPONSIBILITIES

• Greet customers promptly and courteously, assessing their service needs and providing expert advice.
• Schedule and coordinate vehicle service appointments efficiently to optimize shop productivity.
• Communicate with customers regarding vehicle repairs, recommendations, and cost estimates.
• Maintain accurate service records and paperwork in compliance with company policies.
• Collaborate with technicians to track service progress and ensure timely completion.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Promote additional services and products to enhance customer experience and dealership revenue.

REQUIREMENTS

• Previous experience as a service advisor or in a customer service role within the automotive industry is preferred.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong organizational and problem-solving skills.
• Proficiency with service management software and basic computer skills.
• A genuine passion for customer service and automobiles.

BENEFITS

• Income potential $150,000+ per year
• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive team environment at a reputable dealership.
• Access to employee discounts on vehicles and services.
• Health and wellness benefits

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.