Service advisor

Job Details:

Job Location: SOP - Portland, OR

Position Type: Full Time

Salary Range: Undisclosed

Subaru of Portland, a dealership part of the O'Brien Auto Group, is currently seeking a Full-Time Service Advisor. The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. We are looking for a team player who has advising or writing experience, customer service, and/or dealership experience. This position will be a commission-based position that is driven off your personal success along with the growth of the store. This position is paid monthly based on personal commissions. The percentages start at 5.5% and go up to 10% based off production.

Subject to eligibility requirements, we offer the following benefits:

• Bonuses
• Vacation – based on hire date and paid based on position.
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

This position is on a rotating schedule

Responsibilities to include, but not limited to:

• Maintain customer satisfaction index rating higher than that of the manufacturer, zone or branch average.
• All Service Advisors must complete tasks on time and complete as promised to customer or the customer must be notified if promised time cannot be met.
• Always under promise and over deliver.
• Maintain Dealership-prescribed standard for Hours Per Customer Repair Order Written.
• Understand and follow Federal, State and Local regulations such as those governing the disposal of hazardous wastes, OSHA Right-To-Know, etc.
• Ensure that all documents are accounted for.
• Accomplish the forecast that has been established by the GM and Service Manager.
• Greet customers in a timely, friendly manner.
• Let customers who are waiting in line know that they will be helped soon.
• Communicate with service customers to determine the nature of the mechanical problem(s) and offer logical diagnostic service(s) or repair(s) to satisfy customer problems.
• Advise customers on the care of their car and the value of maintaining their vehicle in accordance with manufacturer specifications using service menus.
• Provide accurate estimates, according to Washington State automotive law for all services or repairs sold and offer to return old parts.
• If the cost of service cannot be established during reception, leave open and contact the customer later by phone for approval.
• All orders must include proper customer information including: mileage, delivery date, VIN, phone number, etc.
• Obtain properly documented telephone approval for all Add-On sales when customers are not at the dealership.
• Properly document repair order changes.
• Indicate on repair order the exact repair instructions, making a special note of the main reasons the vehicle was brought in.
• Repair orders must be legible.
• Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Attend regular weekly morning meetings.
• Escalate any customer concern of the Dealership to proper management.
• Follow the service drive dress code. Must have a neat appearance.
• Perform active delivery to any guest in need.
• Perform other duties as assigned by Management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner.
• Maintain professional demeanor while at work.
• Must conform to company policy regarding non-discrimination and harassment.

Equipment/Machines/Tools Typically Used:

Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.

Chemicals:

Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

Physical Demands:

Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20 lbs or less on a frequent basis and carrying of 10 lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.

Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review. Subaru of Portland is an equal opportunity employer and a drug-free workplace.

Qualifications: