Service advisor float - morrie's auto group

Job Details:

Job Location: La Crosse Area - La Crosse, WI

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Automotive

About Us:

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, Nebraska, and Illinois. We represent a comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers. We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities:

• This position supports vacancies, vacations, and illnesses at Morrie's stores in WI, MI, IL.
• Greet customers, listen to the description of the problem, obtain customer and vehicle information.
• Inspect all vehicles for damage, and take multiple photographs.
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Handle telephone inquiries and return phone messages promptly.
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
• Assist the service manager as necessary.
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.

What Morrie's Offers:

• Full Month of Paid Training.
• Industry-leading 401(k) and Roth IRA programs with a 4% company match.
• Full medical coverage through BCBS with their biggest network HSA and Copay plan options, whichever fits your needs.
• Comprehensive dental and vision coverage.
• PTO accrual starting at 2 weeks.
• Free life insurance for all employees.
• AD&D, short- and long-term disability coverage, and voluntary life insurance.
• Flexible spending plans.
• Some benefits are offered to full-time employees only.

What You Offer:

• Ability to travel in WI, MI, IL and stay overnight for days at a time.
• Problem solving skills.
• Strong verbal and written communication skills.
• Professional personal presentation.
• Strong organizational skills.
• CDK experience preferred but not required.

Qualifications: