Senior vice president, service delivery general management manager

We’re seeking a future team member for the role of Senior Vice President, Service Delivery General management Manager to join our team in Los Angeles, CA.

In this role, you’ll make an impact in the following ways:

• Lead the data strategy and roadmap for Payments Operations, aligned to business priorities and enterprise standards.
• Partner with senior stakeholders across Operations, Technology, Product, Risk, and Control to define and deliver critical data capabilities.
• Oversee the development of consistent metrics, dashboards, and insights to support operational performance, capacity management, service delivery, and risk oversight.
• Drive improvements in data quality, governance, lineage, and accessibility across key operational datasets.
• Identify and advance high-value opportunities to apply AI, advanced analytics, and automation.
• Ensure data foundations are fit for AI use cases, including quality, controls, transparency, and governance.
• Support responsible adoption of AI-enabled solutions in line with enterprise governance and control requirements.
• Lead, develop, and inspire a high-performing team while fostering a strong data-driven culture across the organization.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• 7+ years of total work experience is preferred with at least 3-5 years in management. Service delivery experience preferred.
• Extensive experience in data, analytics, operations, or transformation leadership within financial services.
• Strong knowledge of payments operations, operational metrics, controls, and service delivery.
• Demonstrated experience defining data strategy and delivering business outcomes through data and analytics.
• Experience with data governance, data quality, and performance reporting.
• Experience identifying and enabling practical AI and advanced analytics use cases in an operational environment.
• Strong leadership, stakeholder management, and communication skills, with the ability to influence at senior levels.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.