Senior Software Lab Technician – Chicago, IL

[About the Role]

Join LTTS as a Senior Software Lab Technician and play a critical role in shaping advanced software and network testing environments. You will lead lab operations, collaborate with cross-functional teams, and drive technology upgrades supporting innovative telecommunications and inflight connectivity solutions. This is an exciting full-time opportunity for an experienced professional seeking to elevate their impact within a dynamic, inclusive culture.

[Responsibilities]

• Lead equipment requirement discussions with Development, Systems Engineering, and Product teams to align lab infrastructure with business goals
• Coordinate planning and implementation of lab hardware, infrastructure, and program requirements
• Troubleshoot hardware, software configuration, application, and network issues in collaboration with engineering teams
• Manage lab operations including inventory, equipment tracking, audits, repairs, and asset maintenance
• Document, track, and resolve issues using JIRA, performing root cause analysis and ensuring timely resolution
• Conduct periodic health checks, resolve equipment issues, and maintain test benches and SOPs
• Oversee RFQs, purchase requisitions, orders, and asset returns
• Deliver training, technical guidance, and support to software testing teams and stakeholders
• Drive continuous improvement projects for lab processes, automation, and infrastructure upgrades
• Foster strong relationships with stakeholders and contribute to service delivery and customer satisfaction
• Participate in Lab Management meetings and collaborate on identifying and resolving product issues

[Required Skills and Experience]

• Minimum 10 years of software engineering experience
• At least 2 years of hands-on networking and troubleshooting with tools such as nslookup, ping, tracert
• Proficiency in complex system testing and Agile/SAFe methodologies
• Intermediate knowledge of Windows, Unix/Linux, JIRA, and MS Office Suite (Excel)
• Experience building/maintaining telecommunications and network equipment
• Solid understanding of inflight connectivity systems (Devices, WAPs, ACPU, Network Equipment)
• Ability to work independently, multitask, and collaborate with engineering teams
• Strong communication skills with a customer-driven mindset

[Preferred Skills]

• CompTIA A+, CompTIA Network+, or CCNA certification
• Experience in aviation/IFEC domain
• Telecom network infrastructure background
• Lab automation experience

[Benefits]

• Inclusive, supportive work environment with equal opportunities
• Career growth through continuous learning, cross-functional collaboration, and exposure to advanced technology projects
• Comprehensive training and mentorship
• Commitment to diversity, equity, and accommodation for all candidates

[How to Apply]

Ready to advance your career with LTTS? Submit your application directly through our careers portal. If you require accommodations to participate in the recruitment process, please let us know. We look forward to welcoming diverse talent to our team.